General Terms & Conditions of Purchase 2014

1 – General

  1. These General Purchase Conditions apply to all requests from any one of the Divitel Group of Companies. (hereinafter collectively referred to as ‘Divitel’) to the Supplier to tender an offer, as well as to all offers made by the Supplier, all orders placed by Divitel with the Supplier and all agreements entered into between Divitel and the Supplier with regard to the supply of goods and services (hereinafter ‘goods’) to Divitel.
  2. Divitel expressly refuses to be bound by any general conditions operated by the Supplier, however these are described.
  3. For the purpose of the General Terms, ‘in writing’ is also defined as: by facsimile message, e-mail, EDI, the Internet, or other electronic media.
  4. In the event that following the intervention of a judicial authority, any provision of these General Terms appears to be null and void, solely the provision concerned will cease to apply. All other provisions will continue to apply without prejudice. Parties will in such case negotiate and agree upon in good faith, a new clause, having materially the same intent, to replace the ceased clause.

2 – Agreements, scope of delivery of goods or services

  1. If a written purchase order by Divitel succeeds a quotation by the Supplier, the agreement shall be deemed to be concluded at the moment the purchase order is sent by Divitel.
  2. If Divitel places a written purchase order without a prior quotation from the Supplier, the agreement shall be deemed to have been concluded if Divitel has received a signed order copy from the Supplier not later than fifteen days after the date of the order; or the performance agreed in accordance with the purchase order has taken place within thirty days after the date of the order.
  3. All offers and quotations from the Supplier are fixed and binding, unless the agreement provides otherwise.
  4. The scope of deliveries of goods or services shall be governed by the agreement between Divitel and the Supplier.
  5. Protected devices will be supplied to the extent required by law or expressly agreed upon.
  6. All deliveries or services shall be fully compliant with the rules of European Community (for example CE-marking), insofar as safety of delivery or services is concerned. Deviations are permissible only if the same safety standard will be achieved by different means.
  7. Divitel reserves all titles and property rights and rights originating from copyrights on request for proposals, drawings and other documents; such may not be disclosed to third parties without the prior consent of Divitel.
  8. All drawings and other documents pertaining to requests for quotations shall immediately be returned to Divitel on their first request if the order is not placed with the Supplier. They may however be made available to third parties which perform services or supplies for Divitel in cases where this applies.
  9. Additional agreements between Divitel and the Supplier shall not be binding unless confirmed in writing by Divitel. Divitel shall accept only delivery of goods which Divitel has ordered.
  10. Supplier shall perform any and all of its obligations under any and all purchase order(s) with due skill and care, using the proper materials and employing sufficiently qualified staff. Supplier shall not be entitled to employ third parties to perform a part or the whole its obligations unless prior written consent hereto has been obtained by Divitel. Such consent shall however not be unreasonably withheld by Divitel. Notwithstanding the given consent of Divitel, Supplier shall be fully liable for the acts and omissions of any and all third parties with which it has contracted in connection with the performance of its obligations.

3 – Prices

  1. All prices quoted are fixed and exclude VAT and are based on Delivered Duty Paid (Incoterms 2010), Apeldoorn, the Netherlands unless agreed upon between parties otherwise in writing. Prices include any costs relating to setting up and / or installation as well as packaging.
  2. A price agreed on cannot be increased by the Supplier, even if the Supplier is confronted by a price increase, unless Divitel explicitly agrees with the price increase in writing.
  3. Additional costs which have not been explicitly accepted in writing by Divitel are not eligible for payment.

4 – Terms of payment

  1. Payments shall be made through bank transfer to the account of Supplier and will free Divitel from its obligations. Payment shall take place within 60 days after the date on which Divitel has received the invoice, provided that the goods and services delivered by the Supplier have been accepted and fully approved by Divitel.
  2. All costs related to payments will be borne by Supplier unless otherwise agreed upon in writing.
  3. Divitel is entitled to set off any and all payments due by Divitel to Supplier with any and all amounts due by Supplier to Divitel.
  4. The Supplier cannot derive any rights from the payment of the invoice; payment will not discharge the Supplier from a guarantee commitment or obligation to pay compensation.
  5. If the Supplier does not or not completely fulfil one or more of its obligations under the agreement or under these General Purchase Conditions, Divitel shall be entitled to suspend payment to the Supplier.
  6. If Divitel does not make the contractual payments on time, written notice of default must be sent to Divitel. In the event Divitel is liable to pay interest due to untimely performance of payment obligations, this shall be equal to the refinancing interest rate of the European Central Bank (ECB).

5 – Delivery

  1. The period for supply of deliveries and services shall be agreed upon by Divitel and the Supplier. The delivery times referred to in the purchase order, the offer or the agreement shall be regarded as deadlines.
  2. Above period shall be deemed to have been where supply includes setting up and/or installation, if such setting up and/or installation has been completed within the agreed period.
  3. In the event of a delivery delay, the Supplier will immediately be in default without prior notice of default by Divitel being required. If the Supplier is in default, Divitel will be entitled to terminate the agreement and/or demand compensation (e.g. compensation of the extra costs that it was compelled to incur to reasonably replace the goods not delivered by the Supplier).
  4. If shipment or delivery is delayed at Divitel’s request, storage costs to the sum of 0.5 % of the invoiced amount may be charged for every month commenced beginning one month after notice has been given that goods are ready for shipment. Such charge shall be limited to an overall total of 5,0 % unless costs incurred can be proven to be higher.
  5. The terms and conditions of delivery shall be agreed per transaction. All terms and conditions of delivery shall apply in accordance with the Incoterms in force at the moment of conclusion of the agreement.
  6. The goods shall be delivered with all relevant certificates and documents as stipulated in the agreement.

6 – Transfer of risk and ownership

  1. Risk shall pass to Divitel: where supply offered includes setting up or installation: the day Divitel has taken over the goods for operation; insofar as a factory and/or site acceptance test has been agreed upon or is part of the Agreement with the customer(s) of Divitel and/or the End-User(s), whenever such a factory and/or site acceptance test has been satisfactorily completed. Assumption hereto is that the factory and/or site acceptance test or taking over for operation shall take place within the agreed upon period of time or when the system or the components are declared ready for operation.
  2. The ownership of the goods shall be transferred to Divitel not later than the moment of delivery without prejudice to Divitel’s right to reject the goods.

7 – Provisions specific for the setting up and installation of equipment

  1. Supplier shall – unless otherwise agreed and conditioned as per separate offer – provide at his expense and in due time and in sufficient number, auxiliary personnel and protective clothing and protective devices which are necessary owing to particular conditions at the site and which are not usual in Divitel’s trade.
  2. If Supplier has undertaken to provide setting up or installation on an “actual cost” basis, the following conditions shall apply:
    – Payments by Divitel to Supplier shall be made according to the rates of charge for working hours agreed upon together with premiums for overtime-, night-, Sunday- or holiday work; work under unusually difficult conditions, planning and supervision.
    – The following costs shall be paid separately: travelling expenditures, costs for transport of tools and personnel luggage; daily allowances for working hours as well as for off-days and holidays.

8 – Acceptance

  1. The goods to be delivered by the Supplier must comply with the specifications, delivery and packaging instructions, legal provisions and other requirements agreed on. Goods delivered will not be accepted by Divitel if they show defects, even if the defects are minor.
  2. Partial deliveries are only admissible if, prior to delivery, this has been agreed upon in writing by Divitel.

9 – Liability of Supplier for faults

  1. Supplier shall be liable for faults including failure to achieve assured characteristics and:
    – Supplier shall at the discretion of Divitel repair or replace such part or perform anew such services free of charge as have become of no use or markedly impaired in usefulness within 24 months after transfer of risk – regardless of actual operating time – owing to circumstances prior to transfer of risk, particularly such as faulty design, materials or workmanship,
    – Supplier will be informed in writing of such faults immediately after they have been noticed,
    – Divitel may withhold payments to an extent, which is fair and reasonable in respect to the faults occurred and the consequences suffered.
  2. Divitel shall grant the Supplier such adequate time and opportunity as Divitel and Supplier – in co-operation – deems reasonable to remedy the faults. In case parties cannot reach an agreement with regard to such adequate time and opportunity Divitel is allowed to pursue other solutions without waiver of any or all of its rights towards Supplier.
  3. If Supplier does not fully and adequately remedies the faults, within adequate extension of time as set by Divitel, Divitel shall have the right to dissolve the agreement or claim a reduction of price without waiving any of its rights regarding compensation of (liquidated) damages.
  4. Suppliers liability for faults does not cover natural wear and tear (if not guaranteed) nor damage arising after transfer of risk directly owing to faulty or negligent handling by Divitel as was assumed at the time of conclusion of the agreement. Excessive strain, unsuitable materials for operation, deficient civil engineering work, unsuitable soil conditions, and such chemical, electrochemical or electrical influences – which were within the sphere of influence of the Supplier or which form part of Supplier’s obligation – remains the liability for Supplier.
  5. Period of guarantee for faults in repairs shall be 12 months after the date of delivery, for replacements or renewals 24 months after the date of such replacement or renewal.
  6. If parts of supplies cannot be put into efficient operation owing to an interruption of work caused by repairs, replacements or corrected services, period of guarantee for such parts shall be extended by same period of interruption.
  7. Supplier or Supplier’s agents shall be liable to Divitel for any further damage which may occur to or through the goods supplied as a consequence of faults or defects in the goods supplied, or as a consequence of an act or omission by the Supplier or its personnel. The liability shall cover, inter alia, damage resulting from delay in delivery, damage to goods belonging to third parties, loss of profits, damage in connection with product liability and other indirect damage, which may be suffered by Divitel or by third parties.
  8. The Supplier shall hold Divitel harmless and indemnify Divitel for any and all claims, costs, including legal costs, losses, suits, judgments from or against Divitel and / or third parties, including Divitel’s customers, in any way connected with or related to defects in the goods or with the execution of an order.
  9. Divitel shall not be liable for loss or damages suffered by the Supplier or its personnel, unless such loss are the direct and attributable result of gross negligence or intent on the part of Divitel.

10 – Force Majeure

  1. In the event of force majeure, the agreement shall be adjusted reasonably and in good faith or fulfilment of the agreement shall be partly or wholly suspended for the duration of the force majeure period at Divitel’s discretion, without the parties being reciprocally liable for relevant compensation.
  2. If the force majeure period exceeds a period of thirty days, both parties shall be entitled to dissolve the agreement forthwith by means of a registered letter without judicial intervention, and without being liable to pay any compensation. Force majeure on the Supplier’s side shall in no case include shortage of personnel, strikes, breach of contract by third parties engaged by the Supplier, liquidity problems or solvency problems in respect of the Supplier.

11 – Intellectual Property Rights

Supplier warrants that he is the owner of any and all Intellectual property right pertaining to the supplies and services to be delivered to Divitel under any and all agreements and shall indemnify and hold harmless Divitel and its customer(s) in respect of any and all claims, damages, costs and expenses, including but not limited to loss of profit and reasonable attorneys’ fees, in connection with any third party claim that any of the supplies or services infringe on any rights of third parties and shall defend any such claim against Divitel and or their customer(s) at Supplier’s own expense.

12 – Applicable law and place of jurisdiction

  1. These General Conditions of Purchase, all purchase order(s) and agreements and all disputes arising thereunder shall be exclusively governed by and construed in accordance with the laws of the Netherlands.
  2. In case of any dispute the competent court in Utrecht, the Netherlands, will be entitled to deal with the dispute unless Divitel would elect to submit the dispute to competent courts elsewhere.
  3. The applicability of the United Nations Convention on Contracts for the International Sale of Goods 1980 (“CISG”) is explicitly excluded.
  4. Disputes between Divitel and purchasers who are established outside the European Union will be settled by means of arbitration of the International Chamber of Commerce under the Rules of Conciliation and Arbitration of the International Chamber of Commerce by one or more arbitrator(s). The place of arbitration will be Utrecht, the Netherlands. The arbitral procedure shall be conducted in the English language.

13 – Validity of purchase orders

  1. If any provision of a purchase order(s) is void the remaining part of that purchase order(s) shall remain unaffected, unless such adherence to the purchase order(s) should mean an unreasonable hardship to any one party.
  2. Furthermore parties will meet in order to replace the provision(s) which is (are) found to be void by provision(s) which will be acceptable and which will have substantially the same intention and / or meaning as the original void provision(s).
  3. Waiver of any right out of a specific purchase order by Divitel will not constitute a waiver in other occasions.

14 – Termination

  1. Without prejudice to any other right or remedy available to Divitel, Divitel shall be entitled at its discretion to suspend the performance of any or all of its obligations in whole or in part or to terminate any or all agreement(s) in whole or in part by means of written notice to Supplier in the event that:
    A – Supplier files a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation, assignment for the benefit or creditors or similar proceeding;
    B – Supplier becomes the subject of a petition in bankruptcy or any proceeding relating to insolvency, receivership, liquidation, assignment for the benefit of creditors or similar proceeding
    C – Supplier ceases or threatens to cease to carry on business in the ordinary course;
    D – Supplier breaches any of its obligations under any or all of agreement(s) or at the sole discretion of Divitel if and when Divitel has reasonable doubt that the Supplier can or shall deliver the goods or perform the services as required, or
    E – Supplier fails to provide adequate assurance of performance following a formal request thereto by Divitel.
  2. Divitel shall not be held liable to Supplier in any manner by virtue of such termination nor to pay any compensation.
  3. All claims of Divitel on the Supplier with regard to termination shall be immediately and fully due by Supplier.

15 – Confidentiality

  1. Supplier shall treat all information provided by or on behalf of Divitel under any or all agreement(s), whether orally or in writing and whether or not such information is expressly stated to be confidential or marked as such, as strictly confidential.
  2. All such information shall be used by Supplier only for the purposes of the performance of the agreement(s). Supplier shall protect information obtained from Divitel with utmost care and in the same manner as he treats its own confidential information.
  3. All such information provided by or on behalf of Divitel shall remain the property of Divitel and Supplier shall, upon first demand of Divitel, return any and all information to Divitel and uninstall and finally delete any and all information stored on any and all electronic devices and shall not retain any copy thereof.

16 – Changes and / or amendments to these General Terms and Conditions of Purchase

  1. Changes and / or amendments to these General Terms and Conditions, requested by Supplier, shall only be binding if and to the extent that Divitel has expressly accepted them in writing. Any changes and / or amendments agreed upon will only apply to that specific purchase order or the agreement concerned.
  2. If the above General Terms and Conditions fail to resolve matters which are dealt with separately in writing, than those separate terms and conditions are to be considered an integral part of these General Terms and Conditions unless expressly excluded.

General Terms & Conditions of Purchase 2014 (pdf)

Divitel Corporate Social Responsibility Policy 2015

To Divitel, Corporate Social Responsibility (CSR) is a key element of our company culture. Through our technological services, we can address the challenges of today and tomorrow. Challenges related to energy, waste, water treatment, traffic and food supply. We also help our clients meet their sustainability targets with technology that improves society.

To achieve this, we have formulated objectives and activities relating not only to our services, but also to our own business operations and processes. However, we cannot do this alone. As a high tech-company, we are part of an ecological supply chain. A chain that is becoming increasingly complex with a network of national and international suppliers, service providers and subcontractors, together to be called “ECO-partners”.

In this Code of Sustainable Supply, we have identified our ambitions when it comes to CSR. Together with our ËCO-partners, we believe in the sustainable quality of our technological solutions which can provide a contribution to a better world. That’s why we trust that we can rely on your support. Suppliers are expected to maximally comply with the Code of Sustainable Supply. This enables Divitel to ensure that social responsibility principles are well applied throughout the supply chain of products and services. Obviously, Divitel is willing to work with Suppliers and support them to achieve compliance with this Code. As our Eco=Partners are generally not at the beginning of the supply chain, Divitel expects them to translate the ambition set forth in this document to their suppliers as well.

Freely Chosen Employment

Divitel does not accept any form of forced labour. All work will be voluntary and employees shall be free to leave upon reasonable notice. It is not acceptable that employees are required to pay a deposit in order to be able to work or that employees are required to lodge identification documents with the employer upon commencing employment. It is also not acceptable to withhold a person’s salary, benefits, property or documents.

Child Labour Avoidance

Child labour is not to be used in any stage of the supply chain. The term ‘child’ refers to any person under the age of 15 (or 14 where the law of the country permits, or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is greatest). Our ECO-Partners should apply legitimate workplace apprenticeship programs, which comply with the Convention on the Rights of the Child, the ILO Minimum Age Convention (C.138- 1973) or the Prohibition and Immediate Elimination of the Worst Forms of Child Labour Convention (C.182-1999). Employees under the age of 18 shall not perform work that is likely to jeopardize the health or safety of young employees.

Working Hours

Workweeks neither within Divitel nor by our ECO-Partners are to exceed applicable legal limits. In countries where the maximum workweek is less, national laws and benchmark industry standards will apply, whichever offers greater protection. Employees may refuse overtime without any threat of penalty, punishment or dismissal. Supplier will provide employees with all legally mandated leave, including maternity leave, paternity leave, compassionate leave and annual leave.

Wages and Benefits

Salaries and other benefits shall be paid to employees in compliance with all applicable local wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. In compliance with local laws, employees shall be compensated for overtime at pay rates greater than regular hourly rates. The basis on which employees are being paid is to be provided in a timely manner and communicated via pay stub or similar documentation.

Humane Treatment

ECO-Partners disciplinary policies and procedures shall be clearly defined and communicated to employees. In these policies it has to be stated there is to be no harsh and inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, mental or physical coercion or verbal abuse of employees: nor is there to be the threat of any such treatment.

Non-Discrimination

There is to be no discrimination based on race, colour, age, gender, sexual orientation, ethnicity, disability, religion, political affiliation, union membership or marital status in hiring and employment practices such as promotions, rewards, and access to training. Employees with disabilities will be provided reasonable job accommodations as needed to perform their job function. This has to be demonstrated in a clear policy, which is communicated to employees.

Freedom of Association

Employees of ECO-Partners should, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively on their behalf. Employees representatives are not discriminated against and have access to carry out their representative functions in the workplace. They shall also enjoy adequate protection against acts of anti-union discrimination in respect of their employment. Where the right to freedom of association and collective bargaining is restricted under law, the Supplier facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining.

Occupational Safety

Worker exposure to potential safety hazards (e.g., electrical and other energy sources, fire, vehicles, and fall hazards) are to be controlled through proper design, engineering and administrative controls, preventative maintenance and safe work procedures (including lockout/tag-out) and ongoing safety training. Where hazards cannot be adequately controlled by these means, employees are to be provided with appropriate, well-maintained, personal protective equipment. At least, Supplier has to fully comply with local law. Employees shall not be disciplined for raising safety concerns.

Emergency Preparedness

It is essential that all our ECO-Partners establish and maintain procedures to identify potential for and respond to accidents and emergency situations, and for preventing and mitigating the environmental impacts that may be associated with them. They shall review and revise, where necessary, its emergency preparedness and response procedures, in particular, after the occurrence of accidents or emergency situations. The organization shall also periodically test such procedures where practicable. Divitel will be granted insight into established procedures at its request.

Occupational Injury and Illness

Procedures and systems are to be in place to prevent, manage, track and report occupational injury and illness, including provisions to:

  • worker reporting;
  • classify and record (near) accidents, injuries and illness cases;
  • provide necessary medical treatment;
  • investigate cases and implement corrective actions
  • to eliminate their causes;
  • facilitate return of employees to work; and
  • regularly audit whether the goals in terms of injury and illness are being fulfilled.

Dangerous and hazard full materials

Worker exposure to chemical, biological and physical agents is to be timely identified, evaluated and controlled. Appropriate measures must be taken to control overexposures. When hazards cannot be adequately controlled by such means, worker health is to be protected by appropriate personal protective equipment programs. Chemical and other materials posing a hazard if released to the environment are to be identified and managed to ensure their safe handling, movement, storage, use, recycling or reuse and disposal.

Physically Demanding Work

Worker exposure to the hazards of physically demanding tasks, including manual material handling and heavy or repetitive lifting, prolonged standing and highly repetitive or forceful assembly tasks is to be identified, evaluated and controlled.

Machine Safeguarding

Supplier’s production and other machinery is to be evaluated for safety hazards at least once a year. The Supplier shall timely correct deficiencies. Corrective actions shall be taken with the intention of resolving the issue, followed up to ensure their effectiveness. Physical guards, interlocks and barriers are to be provided and properly maintained where machinery presents an injury hazard to employees.

Sanitation, Food and Housing

Employees are to be provided with ready access to clean toilet facilities, potable water and sanitary food preparation, storage, and eating facilities. Worker dormitories provided by the Supplier are to be maintained clean and safe, and provided with appropriate emergency exits, hot water for bathing and showering, and adequate heat and ventilation and reasonable personal space along with reasonable entry and exit privileges.

Environmental Permits and Reporting

All required environmental permits (e.g. discharge monitoring), approvals and registrations are to be obtained, maintained and kept current. Their operational and reporting requirements are to be followed. Divitel’s preference is to report in accordance with the GRI guidelines.

Pollution Prevention and Resource Reduction

Supplier will make continual progress toward eliminating and reducing waste of all types, including water and energy, at the source or by practices such as modifying production, maintenance and facility processes, materials substitution, conservation, recycling and re-using materials. Supplier will make continual progress toward using green energy at least showing that the share of renewable energy versus fossil energy is significantly increasing. All policies, actions, measurements, performance indicators, reports and results regarding these policies shall be available on Divitel’s request.

Wastewater and Solid Waste

Wastewater and solid waste generated from operations, industrial processes and sanitation facilities are to be characterized, monitored, controlled and treated as required prior to discharge or disposal.

Carbon Footprint

Supplier shall measure its CO2 footprint and report this, on request, to Divitel on a yearly basis. This report includes a plan for reduction.

Product Content Restrictions

Supplier is to adhere to all applicable laws, regulations and customer requirements regarding prohibition or restriction of specific substances, including labelling for recycling and disposal.

Company Commitment

Supplier possesses or is demonstrably busy developing corporate social and environmental responsibility policy statements affirming Supplier’s commitment to compliance and continual improvement, endorsed by executive management.

Management Accountability and Responsibility

Supplier clearly identifies (a) company representative(s) responsible for ensuring implementation of the management systems and associated programs. Senior management shall review the status of the management system on a regular basis. A member of the board of the Supplier shall be responsible for Corporate Social Responsibility.

Legal and Customer Requirements

The management system shall contain identification, monitoring and understanding of applicable laws, regulations and customer requirements.

Risk Assessment and Risk Management

The Supplier will regularly identify hazards and assess risks associated with its activities. The Supplier shall timely take appropriate action to manage the risks and hence prevent or reduce the impact of potential accidents or incidents. These corrective actions need to be taken with the intention of resolving the issue, followed up to ensure their effectiveness and must reflect the scope of the gravity of the problems involved.

Improvement Objectives

Supplier’s management system shall include written performance objectives, targets and implementation plans to improve the Supplier’s social and environmental performance, including a periodic assessment of Supplier’s performance in achieving those objectives.

Training

Supplier needs to provide their employees with adequate education and training about environmental issue regarding its primary processes, waste management systems, health and safety issues.

Communication

Supplier’s management system shall contain a process for communicating clear and accurate information about Supplier’s policies, practices, expectations and performance to workers, its own suppliers and customers.

Worker Feedback and Participation

The management system should contain on-going processes to assess employees’ understanding of and obtain feedback on practices and conditions covered by this Code and to foster continuous improvement.

Audits and Assessments

Supplier shall conduct periodic self-evaluations to ensure conformity to legal and regulatory requirements, the content of the Code and customer contractual requirements related to social and environmental responsibility.

Documentation and Records

Supplier shall create and maintain documents and records to ensure regulatory compliance and conformity with appropriate.

Business Integrity

Fair competition is very important for Divitel. The highest standards of integrity are to be expected in all business interactions. Divitel does not accept any form of corruption, extortion or embezzlement. Supplier hereby fully adheres to all applicable competition and anti-bribery laws and regulations and rejects amongst others price fixing and market sharing arrangements.

No Improper Advantage

Bribes or other means of obtaining undue or improper advantage are not to be offered or accepted.

Disclosure of Information

Means to effectively safeguard customer information regarding business activities, structure, financial situation, performance, and/or any other information deemed confidential shall be disclosed only in accordance with the guidelines specified within any agreed upon non-disclosure agreement between Supplier and Divitel and within the guidelines of all applicable laws and regulations.

Intellectual Property

Supplier shall have a policy not to use intellectual property, such as copyrights, trademarks, patents or software belonging to customers, without explicit permission. Also, Supplier will refuse to acquire commercial information by dishonest or unethical means, such as industrial espionage.

Protection of Identity

Supplier shall have programs in place that ensure the confidentiality and protection of whistle blowers. A whistle blower is defined as any person who makes a disclosure about improper conduct by an employee or officer of a company, or by a public official or official body.

  • Summarizing the previous sections, Divitel can request information on:
  • Health & Safety: Emergency Preparedness;
  • Environmental: Pollution Prevention and Resource Reduction;
  • Environmental: Carbon Footprint.

References. The following standards were used in preparing this Code and may be a useful source of additional information;

 

Divitel Corporate Social Responsibility Policy 2015 (pdf)

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