Divitel Privacy Policy

This Privacy Policy sets out how we use and protect any information that you give Divitel when you use this website. We are commited to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Divitel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

In case of questions of remarks about this privacy policy, you can contact our Marketing department at marketing@divitel.com.

Contact information

Divitel B.V.
J.F. Kennedylaan 32
7314 PS  Apeldoorn
The Netherlands
+31 (0)55 576 02 42
http://divitel.com

Personal data which we process

When you visit our website, we may collect information in two ways:

  1. Trough information gathered from your computer
  2. Trough information you voluntarily provide at our website

As to automatically gathered information, we collect navigational information about where visitors go to on our website, how many visits are made, when our website is visited, and other non-personally identifiable information.

Regarding the information given to us voluntarily, we may collect the following information:

  • First and last name
  • Contact information including email adress, telephone numbers and (business) addresses
  • Information about your activities on our website
  • Other information that is provided by, for example, filling in a form on our website, correspondence and/or phone

Special and/or sensitive personal data which we process

Our website does not have the intention to collect data from website visitors younger than 16 years old. We can’t however check if a visitor is older than 16 years. We recommend parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data from a minor, please contact us via marketing@divitel.com, and we will delete this information.

Purpose and basis for processing personal data

We requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Sending our newsletter and/or other mailings
  • To call or e-mail you if necessary to carry out our services
  • To inform you about changes to our services and products
  • To deliver goods and/or services
  • To analyze your behavior on the website in order to improve our website and to tailor the range of services to your preferences

  Personal information gathered by one of our job applications forms, will in no case be used for any direct marketing purposes. By checking the acceptance box at the bottom of the job applications forms, you agree with the storage and handling or your data by our website. 

Analytics

We use Google Analytics to collect information about how visitors use our website so that we may make improvements and give visitors a better user experience. Google Analytics’ cookies do not store any personal information about you eg name, address, etc and does not share the data.

CRM

We use Hubspots Inbound Marketing and Sales Platform to monitor our website traffic and leads. When submitting forms on our website, we use Hubspot for automated data collection and processing purposes. They will not use your data for any purposes and will only hold the data in line with our policy on data retention.

Internet Based Advertising

We use LinkedIn, Facebook, YouTube and Twitter advertising services and as such there are tracking codes installed on our website, so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.

Conversion tracking

We use Google AdWords to identify how well our ad campaign is generating leads, sales, downloads, email sign-ups, and other actions. Google AdWords’ cookies do not store any personal information about you eg name, address, etc and does not share the data.

Automated decision-making

We do not make decisions which can have (severe) consequences for people based on automated decision-making. This means we do not make decisions which are made by computer programs or systems, without the intervention of a person (for example an employee of Divitel).

How long do we hold on to personal data

Divitel saves your personal data not longer than strictly necessary to realize the purposes the personal data was collected for. We handle the following time limit for storage for personal data we process in our secured environment:

Your information will be stored in our CRM for as long as you are considered a lead or customer. If this is not (longer) the case, your personal information will be deleted.

For further information about the time limit for storage of your personal data, we kindly ask you to contact us by sending an email to marketing@divitel.com. We would also like to point out your rights concerning the storage of your personal data, as described in the section below.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you agree with the storage and handling of your data by our website
  • if you have previously agreed to Divitel using your personal information, you may change your mind at any time by emailing us at marketing@divitel.com or using the opt out

You have the right to access, rectify or erase your personal data. Besides you also have the right to withdraw your permission for processing your data, to object against the processing of your personal data by our organization and to apply for data portability. This means you can request us to send your personal data (that we have in our possession) through a computer file to you or somebody else, or to an organization of your choice.

Do you wish to use your right to object and/or to data portability, or do you have any other questions/remarks about the processing of your data, please send a specific request to marketing@divitel.com.

When this request is send to us by e-mail, we need to make sure that the request is done by you. We will ask you to add a copy of your identity card. Make sure you make a copy which does not show your passport photo, machine readable zone (set of numbers at the bottom of the passport), passport number and citizen service number. This is to protect your privacy. We will respond to your request as soon as possible, but in any case within four weeks.

Sharing of personal data with third parties

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies for a variety of reasons. Our traffic log cookies, for example, identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please read our Cookie Policy for more information on how we use cookies, which cookies we use and how you can disable (some of) these cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you believe that your data is not properly secured or that your information is being abused by Divitel, please contact marketing@divitel.com.

Latest update: 22 May 2018