Service & Support

We bring every screen to life but we also want to keep every screen to live. In this modern digital and social era it is vital to ensure end-users experience and customer satisfaction. Our Divitel operating Centre offers a professional and ITIL based service environment ensures your uptime!




Ensuring end-users experience and satisfaction!

In order to do so, we present the Divitel Operating Center (DOC). The DOC is a high-tech monitoring facility that pro-actively supports and manages video distribution platforms and solutions worldwide. In the DOC you will find a team of experienced and passionate support engineers who “detect, inform and solve” 24/7!

We offer different kind of support & maintenance packages in order to meet all the different requests from our customers. Simply tune to your optimal Service & Support package or contact us to find out how we can service & support you.

The Divitel Operating Centre

In the Divitel Operating Centre we are aiming to continuously improve our support and maintenance capabilities. Based on ITIL best practices and years of experience we detect, inform and solve and improve! In 20 years we grew from re-active support, to active support to pro-actively support.

The enthusiastic and dedicated  “Service & Support team” is managed by highly trained and experience service delivery managers. Thanks to the diversity of our projects worldwide, the specialized training @ our ATP partners and our full focus on video technology solutions we ensure that our knowledge  is always up to date.

 

Whitepaper Service & Support

We bring every screen to life but we also want to keep every screen to live. In this modern digital and social era it is vital to ensure end-users experience and customer satisfaction. Our Divitel operating Centre offers a professional and ITIL based service environment ensures your uptime!

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