Change Manager

We are looking for an experienced Change Manager within the Operations department. As a change manager you are responsible for the implementation and design of the change process for our customers. You take care of the planned and controlled implementation of changes to the ICT infrastructure in such a way that the disruption for the business is minimal. The change manager is the point of contact for all change-related questions and is also a connecting link between the customer and the various suppliers. He/she is the deputy chairman of the change advisory boards (CAB) and ensures proper representation of stakeholders within the CAB.

The change manager works closely with suppliers, project leaders and process managers within operations in the field of incident, problem and test management. Are you looking for a versatile independent function in a dynamic and informal working environment with plenty of room for personal development? Then we are looking for you!

What are you going to do?

As a Change Manager, you are, together with your colleagues within the team, the first point of contact with regard to planning, preparing and implementing changes and you ensure that all parties involved are aware of the change policy. You facilitate, instruct and coach the people with an executive role within the process. You identify deviations in the implementation of the change process and take appropriate measures. You draw up plans to improve the change process according to ITIL, implement and evaluate them, and you are also responsible for the correct registration, consistency and up-to-dateness of the change administration. You also monitor and report on the performance of the change management process based on predetermined performance indicators.

Who are you?

• You have a HBO level, preferably with an ICT or business administration background.
• A relevant education or experience in the field of change management is an advantage.
• You preferably have knowledge of IT service management processes such as ITIL incident, problem, change, configuration and service management.
• You are analytically strong and can understand complex IT systems.
• You are communicative, organizational sensitive and able to switch between IT and business. You are someone who easily maintains contacts with various stakeholders, can switch at different levels and dare to make choices.
• You have the capacity to recognize opportunities, come up with concepts and take your environment into account.
• You think in terms of solutions, are flexible and able to implement changes in practice yourself.

Do you combine ICT affinity with a background in a different direction? We cordially invite you to apply.

About us

For over two decades, Divitel has been the partner of choice for an ever-growing number of video and TV businesses around the globe. With a crew of 50+ highly motivated Divi-talents, we’ve gone from designing and building, to fully managing video delivery systems for cable operators, telcos, broadcasters and other businesses in the video and television industry. From our headquarters in Apeldoorn, The Netherlands and our branch office in Germany, we work tirelessly to improve the economics of video delivery for these clients. We’re able to do this because we value knowledge above all else. Working at Divitel means you’ll never stop learning and developing, ensuring you and the company are the best we possibly can be.