# Divitel

> Divitel helps telecom operators and media companies master their video and broadband operations through independent expertise, end-to-end integration, and data-driven intelligence.

## Key facts
- Company: Divitel B.V.
- Founded: 1995, Apeldoorn, The Netherlands
- Founder and CEO: Hans Kornmann
- Industry: Telecom / video / broadband — system integration, managed services, observability
- Scale: 50+ telecom operators and media companies served across four continents
- Core market: Tier 1–4 telecom operators, ISPs, cable operators, media companies
- Expanding into: Defense, healthcare, energy, critical networks
- Certifications: ISO 27001 (information security), ISO 9000 (quality), ITIL v4 aligned
- Independent, vendor-agnostic: works with any major IPTV / OTT / CDN / middleware vendor
- Headquarters: Fauststraat 3, 7323 BA Apeldoorn, The Netherlands
- Contact: marketing@divitel.com · +31 55 576 02 42 · 24/7 support +31 55 750 48 88

## What Divitel does
Divitel provides end-to-end operational intelligence for video and broadband platforms: strategy and consulting, multi-vendor system integration, 24/7 managed services from its Operating Center in the Netherlands, and its MindRelay observability platform. Common outcomes are 5× faster incident resolution, 59% fewer incidents, up to 10× faster time-to-market for new features, and 20% lower operating cost.

## Solutions
- [Strategy & Consulting](https://divitel.com/strategy-and-consulting): Vendor-agnostic guidance — technical assessments, vendor selection, RFP support, program management. Prevents costly technology mistakes before they happen.
- [System Integration](https://divitel.com/system-integration): Brings multi-vendor, multi-platform environments together. Up to 10× faster time-to-market, zero launch failures, single point of accountability across the video stack.
- [MindRelay Platform](https://divitel.com/mindrelay): Observability and automation platform that unifies every layer of a video/broadband ecosystem into one operational truth. 50+ data agents, 130+ dashboards, AI-powered anomaly detection, FlowPilot alarm-to-incident routing.
- [Managed Services](https://divitel.com/managed-services): 24/7 platform operations from the Netherlands NOC. 59% fewer incidents, 5× faster resolution, 40% more engineering capacity freed up.
- [Smart Wi-Fi](https://divitel.com/smart-wifi): In-home network monitoring, optimisation and support for ISPs and cable operators.

## Case studies (independently verified outcomes)
- [Quickline (Switzerland, Managed Services)](https://divitel.com/use-cases/quickline): 30+ NPS-point improvement; new features every 9 months vs a prior 3-year standstill; full end-to-end operations managed by Divitel since 2016.
- [SETAR (Aruba, IPTV transformation)](https://divitel.com/use-cases/setar): 500% faster incident resolution, 59% fewer support tickets, 216% more platform changes delivered.
- [24i (Netherlands, tech-provider managed services)](https://divitel.com/use-cases/24i): 85% cost efficiency vs insourcing, zero P1 outages for 1+ year, scaled to 8 downstream operators.
- [Kabelnoord (Netherlands)](https://divitel.com/use-cases/kabelnoord), [GO (Malta) Smart Wi-Fi](https://divitel.com/use-cases/go-smart-wi-fi-guaranteed), plus strategic-consulting, RFP-support and integration cases.

## Company
- [About Divitel](https://divitel.com/about-us) — Company story, leadership, mission/vision/values.
- [Algorithm Factory](https://divitel.com/algorithm-factory) — Our methodology for creating, managing and refining algorithms that automate video-delivery operations. Academic research with the University of Twente confirms the link between optimised delivery and subscriber satisfaction.
- [NeurOps](https://divitel.com/neurops) — Next-generation energy-aware, agentic AI platform for mission-critical digital infrastructure. Structured pilots only, not yet commercially available. Early pilots show 10–27% energy savings.
- [Investors](https://divitel.com/investors)
- [Careers](https://divitel.com/jobs)
- [Video Delivery Landscape](https://divitel.com/video-delivery-landscape) — Free industry reference mapping 200+ technology companies, brands and products across the video-delivery stack. Updated at least annually since 2017.
- [Awards](https://divitel.com/awards), [Press Releases](https://divitel.com/press)

## Insights
- [Latest Thinking (blog and insights)](https://divitel.com/latest-thinking)
- [News archive](https://divitel.com/news)

## Contact
- [Contact form](https://divitel.com/contact)
- Email: marketing@divitel.com
- Phone: +31 55 576 02 42
- 24/7 platform support: +31 55 750 48 88

## Optional
- [MindRelay brochure (PDF)](https://divitel.com/mindrelay) — Request via the site.