Continuously Improving Managed Operations

For those operators who are looking for a way to put their engineers to work developing new features and functions instead of managing the video service, Divitel has a solution. We can support your day to day operations from our Operating Center here in The Netherlands. We are ISO270001 certified so you can be sure that your data is safe.

We apply the Divitel Monitoring and Analysis Platforms and our experts work in accordance to the proven ITLv3 IT Service Management and ISO20000 principles in which the service lifecycle is used to identify, define, manage and retire services.

Our engineers are seasoned and experts in video delivery data management and artificial intelligence. They will be constantly looking for ways to automize the service, making it increasingly efficient and leveraging from valuable knowledge gathered from managing video services for customers all over the world.

You will be able to focus on your core business, by letting us focus on ours.

Excellent results

80%

Faster Root
Cause Analysis

65%

Fewer
Tickets

50%

Faster Mean
Time to Recover

40%

Increase in

First Time Right


Customer examples

Vodafone

Quickline

 


Don’t take our word for it. Experience it for yourself

Together, through a Proof of Value, we can explore and start to solve any video delivery challenge. How does it work? It’s a three-step process:

  • First, we define a use case together.
  • Then, we analyze key data sources and build analytic models.
  • Thirdly, we explore results and come to recommendations and next steps

While we do this, we will be keeping in mind any legacy that you are currently using so that you can maximize that ROI.

And all of this within 6 to 12 weeks (depending on your use case).

Separately, we can also help you get started with the execution of said recommendations and next steps. For example, we could take over operations (temporarily) or train your engineers and help you get things started or any other operational support that you may need.

 


Want to know more about Managed Operations?

Leave a message and we’ll contact you within 24 hours

Marianne van der Craats
Marketing Manager
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