Mesh WiFi. Save money. Improve customer service

In total, the average service provider is losing € 35 per subscriber per year on WiFi related customer care

On average, 30% of the support calls that cable network operators and internet service providers receive is WiFi related. Due to lack of real time visibility of the in home situation, most of these calls do not get resolved. Also, it is impossible to remotely diagnose and fix issues which often result in the unnecessary deployment service engineers and execution of truck rolls. And last, but certainly not least, customers are left unsatisfied while they wait for a solution that will never come. Sooner or later, this will cause them to take their business elsewhere.

 

   30% of support calls are WiFi related.

   Each call costs 25 euro to solve.

  10% of these cause unnecessary truck rolls.

   Unnecessary equipment replacement.

 


There are so many Mesh WiFi solutions out there. Contact us to:

  • Answer your questions around the economics of the WiFi issue.
  • Select the most fitting solution.
  • Help you build your business case.
  • Integrate the software and hardware in your technical environments, providing you with end-to-end awareness from content acquisition to Customer Premises Equipment (CPE), and everything in betwewen.
  • Embed the solution into your organizational processes, including customer care and engineering.

Customer examples

 

 

Sky

 

 

AT&T

 

 

Singtel

Contact Annet for your own personalized Mesh WiFi Monetization Assessment

Annet Eeltink
Sales Manager
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About Divitel

 

Based on over 20 years of focused and independent video domain expertise, Divitel’s mission is to increase the competitiveness and profitability of video services. With customers all over the globe, Divitel is a partner for all things video, offering cutting-edge technology, end-to-end deployments and continuously improving operations ranging from OTT to IPTV and DVB-T to -S. We empower cable operators, internet providers, broadcasters and content owners, with a data-driven approach that powers predictive automation and increases profitability and efficiency. Divitel has its own ISO27001 certified Operating Center in Apeldoorn, from which Divitel is remotely running customers’ daily video services.