Be in control of your Service Quality
Do you recognize these situations?
You are continuously running behind the facts and firefighting quality issues in your video service, without getting to the bottom of the root cause.
You hardly have time to innovate, because your team is working on today’s problems.
You are holding back on introducing new software patches, because you experience new issues after each update.
Today, video and TV services need to deliver the highest possible Service Quality. If you want to participate in today’s hyper competitive market, you need to avoid service failures like black screens, nPVR or restart problems as much as possible. In addition, you need to be able to launch new services, features and functions fast and accurately. Unfortunately, and as you have probably experienced, this is not an easy task.
But don’t worry. With over 20 years of focused video domain expertise, we have a way to help you with your day to day operations. The end goal: to increase the performance of your service, reduce costs of operations and make the best out of your current resources without having to hire and train new people. O and not to mention, you can keep your legacy and maximize ROI on that too.
Data and People
The first important asset needed to deal with these challenges is data. Data generated by the different technological components that make up your video service. Data that you need in order to know what is happening, what is causing failures and how to solve them. We apply a winning data strategy for all our deployments.
The second asset needed is people. In fact, people are as important as data. You need people to design a data-driven solution. You need people to deploy it. To put in the time analyzing the data, correlating it and creating insights from it, so you can actually use data to improve processes. Who know what questions to ask. Who execute root cause analysis and develop monitoring and alarms and even algorithms to automate certain processes.
Don’t worry. Look no further. Because, we are these people. If you decide to start working in a data-driven way, we can help you design the needed architecture, describe the processes and deploy a solution. If needed, we can support your operations or train your engineers and help you get things started.