A great in-home WiFi experience for Kabelnoord customers

The Challenge

Kabelnoord wanted to:

  • differentiate the Kabelnoord brand from the competition,
  • improve customer satisfaction,
  • improve in-home connectivity and develop a Wi-Fi service offering
  • grow market share.

They approached Divitel to help them with the development and deployment of a Premium Wi-Fi proposition.

The solution

After careful consideration we advised market leader AirTies with their Operator Managed Mesh Wi-Fi solution. We were convinced that based on this specific business case, the combined solution of software and hardware would get the job done.

Kabelnoord is constantly looking for opportunities to improve customer experience. The overall quality and availability of the Kabelnoord services together with great customer service are very important to keep customers happy. The advanced intelligent mesh nodes that constantly optimize the WiFi delivery in combination with the Remote Manager Software provides the ability for the operator to control and gain insights into the in-home experience remotely. This makes it possible to offer WiFi as a service and stand out in comparison to competitors.

After a short trial period, Kabelnoord deploys this proposition in their full renewed portfolio.

The hardware

The Airties 4930 extenders improve data throughput with up to 60% depending on the specific in-home situation. In addition, the hardware ensures a stable delivery and is constantly optimizing between devices, managing traffic and prioritizing so that everyone in the home can enjoy maximum capacities at all times. Lastly, in 80% of the cases only 2 access points are needed.

This improved performance ensures a much better experience, reducing calls to Kabelnoord’s customer service significantly, improving customer satisfaction and reducing churn.

 

The software

The software consists of an intelligent Wi-Fi Remote Manager, specifically developed for operators and isp’s. A cloud-based optimization application that provides situational awareness into subscribers’ in-home Wi-Fi performance, allowing remote diagnostics and troubleshooting. If customers call, Kabelnoord is able to advice people on the necessary action.

This operator software provides insights that help Kabelnoord improve their offerings. Insights about coverage issues, could mean that more extenders are needed. High bandwidth usage in the home could indicate a higher tier subscription upsell possibility.

There is also a consumer app that not only instructs actions to take for installation, but also provides parental control and other insights proactively, so that people can further optimize their in-home coverage and prevent problems from occurring.

monitor airties

 

Why Divitel?

"Divitel assisted us in our development of our new premium Wi-Fi service, from idea to realization and are a continued partner in the success of our growing business".
Daan van Beek
Chief Technology Officer, Kabelnoord

About Kabelnoord

The internet, TV and telecom provider Kabelnoord was founded in 1979 and services around 30.000 customers in Friesland (one of the northern provinces of The Netherlands). The brand is very successful, offering services on both a cable and a fiber-to-the-home network. Currently, they are growing fast, expanding into rural areas with a fiber roll-out to over 20.000 homes.


 

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