The Divitel Algorithm Factory

Maximum efficiency through hyper-automation

The Divitel Algorithm Factory streamlines operations for us and our pay-TV customers — enhancing everything from platform performance to viewer-behaviour understanding. It helps operators grow the subscriber base efficiently while being cost-effective and precise, replacing manual, error-prone processes.

This leap forward significantly boosts operational efficiency, digital transformation and innovation power.

The factory’s assets

Our factory runs on vast amounts of data from many digital platforms — analysing user behaviour, network efficiency and content-delivery quality. This data spans a wide range of technologies and facets of the digital experience, letting us optimise how content is delivered and consumed.

Leveraging broad, technology-independent knowledge, our team codes workflows to set benchmarks, automate processes, spot anomalies and identify root causes. We actively enhance AI to improve content delivery and quality, and design automation and anticipatory algorithms for network management and feature enhancement like instant playback or on-demand TV.

We work in flexible, iterative management approaches — Agile, Scrum and ITIL v4 guidelines — to keep our services consistently reliable, with strict security measures at every step.

Services powered by the factory

• Knowledge Services — Empowering pay-TV operators with vendor-independent, tailored insights and best practices in video delivery.
• Integration Services — Seamlessly connecting diverse system components while optimising video-delivery performance and user experience.
• Control Services — Proactively monitoring and improving video-delivery systems — identifying and addressing issues before they impact the end user.

Maximised performance and efficiency

Our factory’s end products speak for themselves:

Scientific proof

Academic research carried out in collaboration with the University of Twente confirms the direct link between optimised video-service delivery and improved subscriber satisfaction.

The study shows that better service delivery leads to higher satisfaction and loyalty, faster fault detection and fewer service incidents.

A bright future

As the Algorithm Factory model has proved so successful in video, we are now adapting it to neighbouring domains operators are looking to expand into:

• Home Automation — Optimising energy use, remote troubleshooting and integrating home-automation systems.
• Home Security — Better threat detection and remote management of security systems, with data-driven insights to improve home security further.
• Home Healthcare — Remote patient monitoring, alerts for care providers and medication-schedule management — reducing hospital visits.