Our Algorithm Factory

Effortless transformation for the entire video-delivery landscape

The Divitel Algorithm Factory streamlines operations for us, our pay-TV customers and technology-vendor partners — enhancing everything from technological performance to viewer-behaviour understanding. It helps operators grow their subscriber base efficiently while being cost-effective and precise, replacing manual, error-prone processes.

This leap forward significantly boosts operational efficiency, digital transformation and innovation power.

What the factory produces

• Critical incident resolution up to five times faster, with proactive error detection and prevention for an uninterrupted viewing experience.
• A 216% increase in executed platform changes — reducing lead times and downtime so operators stay ahead of changing market demands.
• 59% fewer incident tickets, reflecting streamlined operations and better first-time resolution.
• Optimised performance, content appeal and revenue generation, with valuable subscriber-behaviour insights informing content strategies and packages.
• Efficient operations and a measurably better viewer experience — lifting subscriber loyalty and brand value without adding operational headcount.

The factory’s assets

Our Algorithm Factory harnesses the power of data, drawing from a wealth of information across the video-delivery stack: frontend, back-end control, CDN, connectivity, user behaviour, network performance, video quality and more — covering many vendors and technologies.

Our experienced team pairs comprehensive domain knowledge with vendor-independent expertise. We go beyond standard dashboards, analysing interoperability and identifying the root cause of technical errors.

We refine models for threshold checks, automated processing, anomaly detection and root-cause analysis. We do not just use AI — we actively develop it. The team also designs automated workflows and predictive algorithms, for example around network congestion or specific application features like Live TV, Catch-up and Replay TV.

A bright future

As the Algorithm Factory model has proved so successful in video, we are now adapting it to neighbouring domains that video operators are looking to expand into:

• Home Automation — Optimising energy use, remote troubleshooting and integrating different home-automation systems — while using system data to offer insights and suggestions to the user.
• Home Security — Better threat detection, more effective management and control of security systems, and remote troubleshooting — with data-driven insights and recommendations to improve home security further.
• Home Healthcare — Remote patient monitoring, alerts for care providers, medication-schedule management and therapy support — providing quality home care and reducing hospital visits.