Quickline
Switzerland
Transformed a 3-year standstill into 9-month product launches, accelerating time-to-market and restoring operator confidence.
Le défi
Quickline's new IPTV platform combined DVB-C, IPTV, and OTT streaming technologies to deliver 100+ live channels and on-demand content across multiple devices. This complex architecture created significant operational challenges in achieving consistent service quality. After an 18-month training period and difficulties with a previous partner, Quickline needed both operational support and deep expertise to master their cutting-edge platform and restore confidence in their video delivery.
La solution
Divitel implemented a comprehensive partnership beginning in 2016, starting with consultancy work to align Quickline's processes to ISO 20000 standards before evolving into full operational management. The team adopted the Scaled Agile Framework, established 24/7 remote platform management from the Netherlands Operations Center, and deployed automated release testing with cloud-based data handling. The partnership culminated in the successful launch of Quickline's Android TV STB and the introduction of a centralised data lake for comprehensive ecosystem visibility.
Comment nous l'avons fait
- 1
ISO 20000 alignment
Consultancy work aligning Quickline's processes to ISO 20000 standards, establishing a solid operational foundation for the partnership.
- 2
Full partnership
Evolved from consultancy into a full partnership including process implementation, design support, and adoption of the Scaled Agile Framework.
- 3
24/7 remote operations
Established 24/7 remote platform management and optimisation from the Netherlands Operations Center, including customer support, ticket management, and cloud-based data handling.
- 4
Automated testing
Deployed automated testing pipelines for release verification, enabling confident and rapid deployments with validated performance before going live.
- 5
Algorithm Factory & Data Lake
Leveraged the Divitel Algorithm Factory for the Android TV STB launch, and introduced a centralised data lake to consolidate Quickline's platform data for comprehensive ecosystem visibility.
Key results
- New features every 9 months
- Measurable NPS improvements
- Restored operator confidence
“We have chosen Divitel as our managed service partner because they have proved to possess the necessary resources and experience to guarantee smooth operation of our TV platform.”
Details
Client
Quickline
Region
Switzerland
Service
Managed Services
About the Client
Quickline is one of Switzerland's largest cable operators, serving 23 independent cable network and energy companies. Founded in the 1990s, it rapidly became one of the country's top three TV providers and the fourth largest internet and telephone service provider, offering television, telephony, and internet services over its fiber-optic backbone.
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