Divitel Operating Center

The challenge

Technology providers can no longer win on being good at just one thing. A strong CDM system alone no longer guarantees a contract with a major telecom provider. Today, providers need to differentiate on the ability to offer a comprehensive end-to-end service.

• Incomplete offerings — Many technology providers lack experience providing end-to-end solutions that meet the varied needs of telecom providers.
• Turnkey service gaps — Providers are often unwilling to take on the risk of delivering fully-managed, turnkey services that telecom operators demand.
• Operational burden — Lack of resources and expertise to act as first line of support drives up operational cost.
• Slower time-to-market — Operational inefficiencies delay the launch of new products and services.
• Lost revenue — Ultimately these operational challenges lead to missed opportunities, impacting reputation and the bottom line.

The solution: Divitel Operating Center

The Divitel Operating Center is a suite of services designed to help media-and-entertainment technology providers build stronger partnerships with telecom operators. We combine on-premise, hybrid or cloud-based delivery with extensive experience in this technology space.

We work with you to offer a partly- or fully-managed end-to-end service that covers the entire video stack — from back-end and front-end middleware, encoding and transcoding, content packaging, origin, content security, content-delivery networks, and in-home and client-side networks.

How we do it

• Run your solution end-to-end — Manage the entire video stack, from content acquisition to in-home delivery.
• Complement your operations team — Our experts enhance your operational teams, filling knowledge gaps and providing specialised technical support.
• Maximise automation — Proven observability tools with advanced automation — from alarm management to ticket resolution.
• Holistic data insights — Cross-silo data monitoring and analysis for a complete operational picture, instantly.
• 24/7/365 support — A dedicated support team that takes the pressure off your in-house teams and keeps service running.

What you can expect

We know we can help you unlock new opportunities, reduce operational cost and accelerate time-to-market. And we are confident enough to guarantee the results.

Why choose the Divitel Operating Center?

In a rapidly evolving market, technology providers remain competitive only if they can offer comprehensive, managed services underpinned by guaranteed performance. The Divitel Operating Center enables exactly that — overcoming operational challenges, improving service offerings and accelerating growth by delivering end-to-end solutions that meet the evolving needs of telecom operators.