Kabelnoord

El desafío

Kabelnoord wanted to differentiate their brand from the competition, improve customer satisfaction and in-home connectivity, and develop a premium Wi-Fi service offering to grow market share. They needed a partner to guide them through the development and deployment of a best-in-class Wi-Fi proposition.

La solución

After careful consideration, Divitel advised market leader AirTies with their operator-managed, in-home Wi-Fi solution. The advanced intelligent mesh nodes constantly optimise Wi-Fi delivery in combination with the AirTies Cloud software, giving Kabelnoord the ability to control and gain insights into the in-home experience remotely. After a successful trial period, Kabelnoord deployed this proposition across their full renewed portfolio.

Cómo lo hicimos

1. 1

   Solution selection

   Evaluated the market and advised AirTies as the optimal solution, combining their 4930 and 4960 mesh extenders with the AirTies Cloud operator software for remote management.

2. 2

   Hardware deployment

   Deployed AirTies mesh nodes that improve data throughput by up to 60%, with intelligent traffic optimisation between devices. In 80% of cases, only 2 access points are needed.

3. 3

   Operator software

   Implemented the AirTies Cloud (Remote Manager), a cloud-based operator application providing situational awareness into in-home Wi-Fi performance, enabling remote diagnostics and upsell insights.

4. 4

   Consumer app

   Provided a consumer app with guided installation, parental controls, and proactive coverage insights, reducing support calls and improving customer self-service.

5. 5

   Full portfolio rollout

   Following a successful trial period, Kabelnoord deployed the Smart Wi-Fi proposition across their full renewed product portfolio.

Key results

• Fully managed Smart Wi-Fi
• Improved subscriber satisfaction
• Competitive differentiation