Mauritius Telecom

O desafio

When platforms grow, evolve or start to show issues, it can be difficult to know where to focus. Mauritius Telecom faced performance problems and needed independent validation of their platform's architecture, resilience and operational readiness before making further investments. Legacy components and unclear vendor accountability were creating challenges for innovation and customer experience.

A solução

Divitel performed a comprehensive Technical Assessment of Mauritius Telecom's video platform, analysing architecture, performance and resilience to uncover risks, dependencies and areas for improvement. The assessment delivered fact-based findings and a prioritised roadmap for investment and platform growth.

Como fizemos

1. 1

   Define scope and criteria

   Agreed on what would be reviewed and why, establishing clear success criteria aligned with Mauritius Telecom's operational and strategic goals.

2. 2

   Collect and analyse data

   Gathered information through documentation review, tooling analysis and stakeholder interviews across all platform domains.

3. 3

   Assess architecture and performance

   Evaluated platform design, component dependencies, stability, scalability and redundancy across the full infrastructure.

4. 4

   Identify risks and improvements

   Described the impact of findings and prioritised recommendations by urgency and value, covering security, performance, monitoring and operational processes.

5. 5

   Report and discuss results

   Delivered a comprehensive report with clear findings, risk levels and actionable next steps for improvement and investment planning.

Key results

• Clear, fact-based view of platform health supporting confident decision-making
• Practical recommendations to improve performance and reliability
• Roadmap for investment and future growth
• Measurable improvements in stability, efficiency, and customer satisfaction