The Divitel Algorithm Factory

In today’s rapid, data-centric world, pay TV operators must make swift, precise decisions for delivering viewers’ favorite shows. They need to predict preferences, ensure smooth, high-quality experiences, manage rights, and store shows for anytime access. The immediate demand for top performance and superior viewing quality is critical; any delay risks falling behind and compromising viewer satisfaction.

 


Maximum efficiency through hyper automation

The Divitel Algorithm Factory is a game-changer. It helps streamline operations for us and our pay TV clients, enhancing everything from platform performance to viewer behavior understanding. This not only helps satisfy and grow the customer base efficiently, but it’s also cost-effective and precise, replacing manual, error-prone processes.

This leap forward greatly boosts operational efficiency, digital transformation, and innovation power.

Our factory's assets

 

Technology and Data

Our Factory operates on vast amounts of data collected from various digital platforms, analyzing user behavior, network efficiency, and the quality of content delivery. This data is drawn from a wide range of technologies and facets of the digital experience, which allows us to optimize how content is delivered and consumed online.

 

Knowledge and AI

Our team, leveraging broad, technologyindependent knowledge, uses data to code workflows to set benchmarks, automating processes, spotting anomalies, and identifying root causes of problems. We actively enhance AI to improve online content delivery and quality, designing automation and anticipatory algorithms for network management and feature enhancement like instant playback or on-demand TV.

 

Proven Processes

We use flexible and iterative management approaches, such as Agile and Scrum, as well as ITIL v4 guidelines to ensure our services are consistently reliable. In every step, we maintain strict security measures to protect data and systems.

Our factory’s machines benefit the whole pay tv technology landscape

Our algorithms can cover the entire video operation system,  or be applied to individual sections of the system, such as back end, frontend, CDN, children’s programming or the payment process. For each segment, there are algorithms powering our different service offerings:

Knowledge Services

Empowering pay tv operators with vendor independent tailored insights and best practices in video delivery.

Integration Services

Seamlessly connect diverse system components, optimizing video delivery performance and user experience.

Control Services

Proactively monitor and improve video delivery systems, identifying and addressing issues before they impact the end user.

Our factory's end products - Maximized performance and efficiency

 

0 hours mean time to identify

 

5x faster mean time to resolve

 

59% less tickets

 

216% more changes

A bright future

As this Algorithm Factory model has been so successful, Divitel is now looking to adapt it to troubleshoot and optimize other areas that video operators are looking to expand into, such as:

  • Home Automation
    This could involve optimizing energy use, remote troubleshooting, integrating various home automation systems for smoother operation, and using system data to offer insights or suggestions to the user.
  • Home Security
    This means the use of algorithms to better detect potential security threats, to manage and control security systems more effectively, or to troubleshoot and resolve issues with these systems remotely. It could also involve using data from these systems to provide insights or recommendations to improve home security further.
  • Home Healthcare
    Algorithms could remotely monitor patient health, alert care providers of changes, manage medication schedules, and assist with therapy routines, aiming to provide quality home care and reduce hospital visits.

The increased efficiency that the Divitel Algorithm Factory enables, will help operators increase their average revenue per unit (ARPU) and decrease costs even further.


Customer examples


 

Want to know more?

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Tuan Huynh
Chief Innovation Officer
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