From insights to impact: Elevating Operation Excellence with Data-Driven Solutions

In today’s highly interconnected world where customers expect uninterrupted, always-on service, even minor disruptions in network availability or content quality can affect a provider’s reputation. Divitel partners with telecom providers and technology providers around the world to improve the way they proactively manage, monitor, and optimize their broadband and video infrastructure. Divitel’s data-driven monitoring and diagnostics solutions improve operational excellence, ensure exceptional quality of service, and save costs – while also improving customer satisfaction.

Our Services

We work with clients in three main ways – as consultant, systems integrator and provider of managed services:

Technology Providers Operating Center

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We bring our expertise in operational excellence to technology providers within the video and broadband ecosystem, enabling them to enhance their core products and technologies and create an end-to-end service for telecom providers. Our experience as a consultant, systems integrator and managed service provide means that we can add significant value for everyone.

Telecom
Providers Operating Center

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This suite of services embodies our collaborative approach, partnering with telecom providers to enhance their ability to achieve operational excellence and offer their video and broadband subscriber base an unprecedented Quality of Experience. This is enabled by our Total Quality of Service solution that enhances a telecom provider’s service offering and ultimately improves customer satisfaction.

Telecom
Providers Smart Wi-Fi

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Wi-Fi quality of service is one of the biggest causes of customer dissatisfaction and can be a major drain on an organization’s time and resources. The Divitel Smart Wi-Fi solution takes this headache away from your customer-facing Wi-Fi services, from implementation to operation and beyond. Divitel provides telecom providers with the tools for real-time proactive monitoring and maintenance, guaranteeing uninterrupted, multi-device, full home Wi-Fi coverage.

Your success is our guarantee

For Telecom and Technology Providers using a managed service solution from Divitel:

 

Divitel KPIs

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How we do it

 

Divitel has been helping telecom providers succeed for almost 30 years, with operations spanning four continents and with more than 50 major telecom and technology providers as clients. 

A large part of our success is due to our unique delivery framework which is based around the 3 Ps: People, Processes and Productivity.

People

We are natural collaborators, balancing outstanding operational expertise and in-depth knowledge of service integration and management (SIAM) best practices with a flexible and pragmatic approach. We are always there for our clients, especially when the going gets tough.

Processes

We rely on tried-and-tested methodologies to streamline our clients’ operations, ensuring that their workflows and business practices are both efficient and reliable.

Productivity

Our cutting-edge solutions use scalable artificial intelligence and machine learning to conduct trend analysis and anomaly detection, enhancing network performance and customer experiences.

Why 3P Works

Our 3P approach is so successful because it aligns every aspect of our clients’ business for maximum impact, driving operational excellence and delivering sustainable growth.

 

Trusted by leading Telecom Providers

Discover how we’ve helped transform our customers’ operational excellence and improve quality of service in the case studies below.

Smooth Launch of Smart In-Home Wi-Fi

"We are committed to offer the best customer experience on the island, from the decision to try, all the way through to installation, and Divitel has helped us get this done quickly and smoothly".

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IPTV transformation and operation

"We are committed to bringing the newest technologies, apps, products, and services for the island of Aruba, and that is why we have partnered with Divitel to provide our customers with the most advanced platform on the market."

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Hybrid DVB-T2 & OTT Integration

We assisted Media Broadcast with the migration of the national German DVB-T network to the new GEO redundant national German DVB-T2 HD. We also added future-ready monitoring and streaming technologies.

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Effortless project delivery

“Divitel’s role was crucial in seamlessly integrating and launching PŸUR TV HD. Their management of complex technicalities and focus on subscriber satisfaction were invaluable.”

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Continuously Improving Digital Video

“We have chosen Divitel as our managed service partner because they have proved to possess the necessary resources and experience to guarantee smooth operation of our TV platform.”

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Ready to transform your video and broadband delivery? Connect with us today.

 

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