Leader in Actionable Observability: Elevating Operational Excellence with Data-Driven Solutions

Divitel is a leader in actionable observability in the Telecommunications, Media, and Technology (TMT) sector. We offer a suite of managed services, consultancy, and service integration solutions in the space of video distribution and networking technology. With a strong focus on AI-driven automation and advanced analytics, Divitel empowers our telecom and technology provider clients to achieve guaranteed levels of quality of service, leading to systemic gains in operational efficiencies and user experience.

Our Services

We work with clients in three main ways – as consultant, systems integrator and provider of managed services:

Technology Providers Operating Center

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Technology Providers often lack the expertise, processes, and resources to transition from a one-time component model to a fully managed service. At Divitel, we partner with Technology Providers to deliver and operate your solutions as managed services for Telecom Providers, leveraging our deep operational expertise to ensure service quality, reliability, and ultimately, customer satisfaction.

Telecom
Providers Operating Center

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Telecom Providers often lack the operational tools needed to guarantee a top-tier experience, which can lead to frustrated subscribers and subpar operations. With our Total Quality of Service solution, we partner with Telecom Providers to elevate operational performance and drive customer satisfaction.

Telecom
Providers Smart Wi-Fi

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Wi-Fi quality of service is one of the biggest causes of customer dissatisfaction and can be a major drain on an organization’s time and resources. The Divitel Smart Wi-Fi solution takes this headache away from your customer-facing Wi-Fi services, from implementation to operation and beyond. Divitel provides telecom providers with the tools for real-time proactive monitoring and maintenance, guaranteeing uninterrupted, multi-device, full home Wi-Fi coverage.

Your success is our guarantee

For Telecom and Technology Providers using a managed service solution from Divitel:

 

Divitel KPIs

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How we do it

 

Divitel has been helping telecom and technology providers succeed for almost 30 years, with operations spanning four continents and with more than 50 major telecom and technology providers as clients. 

A large part of our success is due to our unique delivery framework which is based around the 3 Ps: People, Processes and Productivity.

People

We are natural collaborators, balancing outstanding operational expertise and in-depth knowledge of service integration and management (SIAM) best practices with a flexible and pragmatic approach. We are always there for our clients, especially when the going gets tough.

Processes

We rely on tried-and-tested methodologies to streamline our clients’ operations, ensuring that their workflows and business practices are both efficient and reliable.

Productivity

Our cutting-edge solutions use scalable artificial intelligence and machine learning to conduct trend analysis and anomaly detection, enhancing network performance and customer experiences.

Why 3P Works

Our 3P approach is so successful because it aligns every aspect of our clients’ business for maximum impact, driving operational excellence and delivering sustainable growth.

 

Trusted by leading Telecom and Technology Providers

Discover how we’ve helped transform our customers’ operational excellence and improve quality of service in the case studies below.

Smooth Launch of Smart In-Home Wi-Fi

"We are committed to offer the best customer experience on the island, from the decision to try, all the way through to installation, and Divitel has helped us get this done quickly and smoothly".

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IPTV transformation and operation

"We are committed to bringing the newest technologies, apps, products, and services for the island of Aruba, and that is why we have partnered with Divitel to provide our customers with the most advanced platform on the market."

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Hybrid DVB-T2 & OTT Integration

We assisted Media Broadcast with the migration of the national German DVB-T network to the new GEO redundant national German DVB-T2 HD. We also added future-ready monitoring and streaming technologies.

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Effortless project delivery

“Divitel’s role was crucial in seamlessly integrating and launching PŸUR TV HD. Their management of complex technicalities and focus on subscriber satisfaction were invaluable.”

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Continuously Improving Digital Video

“We have chosen Divitel as our managed service partner because they have proved to possess the necessary resources and experience to guarantee smooth operation of our TV platform.”

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Ready to Achieve Systemic Gains in Operational Efficiency and User Experience? Connect with Us Today.

 

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