Introducing MindRelay, Our Observability Platform

Turn Complexity
Into Operational Control

Divitel helps telecom operators and media companies master their video and broadband operations through independent expertise, end-to-end integration, and data-driven intelligence.

Trusted by 50+ operators across four continents

Quickline
SETAR
24i
GO
PYUR
Digicel
TKS
Media Broadcast
VOO
Kabelnoord
m:tel
Quickline
SETAR
24i
GO
PYUR
Digicel
TKS
Media Broadcast
VOO
Kabelnoord
m:tel

The Challenge

Too much data. Not enough clarity.

Modern video and broadband platforms are built from dozens of independent systems, vendors, and technologies. Each generates its own metrics, logs, and alerts. The result? Fragmentation, operational silos, and zero end-to-end visibility.

Platform Health

6 isolated tools · 10 service layers

6 alerts firing
Availability
Reliability
QoS
QoE
Data Extract.
Analytics
Ingest
Encoding
Transcoding
CDN
Storage
DRM
Middleware
Network
STB
Apps & UI
Blind spot
Monitored
Alerting

44/60

blind spots

0

correlation

Alerts keep coming

Root cause remains unclear across disconnected monitoring tools.

Firefighting mode

Your teams react to incidents instead of preventing them.

Blind spots everywhere

Customers complain, but all your dashboards show green.

Data without answers

Dashboards give you numbers, but no actionable insight.

Siloed systems

Each vendor has their own tools, none of them talk to each other.

Rising OpEx

Operational costs increase while efficiency stays flat.

Underused tooling

High investments in monitoring tools that are not fully leveraged.

Risky upgrades

Platform changes feel like a gamble every single time.

Business Impact

How we make your business stronger

From where you are today to where you need to be. Select a capability to explore its concrete impact.

You make the right technology decisions before they become the wrong ones.

From

Technology decisions driven by vendor pressure. No independent view.

To

Independent, evidence-based strategy and architecture guidance.

€M+in mistakes prevented
From

No roadmap clarity. Investments not aligned to business goals.

To

Evidence-based roadmap aligned to your long-term business objectives.

3→9months feature velocity
From

RFP and vendor selection driven by relationships, not data.

To

Data-driven vendor selection. The right fit for your platform.

25+years of platform expertise

Why Divitel

What makes us different

We don't just monitor systems, we transform how you operate them. As your independent technology partner, we bring clarity to complexity and turn data into confident decisions.

Divitel Apeldoorn office — global reach mural

Independent & Vendor-Agnostic

We work with your existing ecosystem regardless of suppliers. No vendor lock-in, just the best solution for your needs.

End-to-End Visibility

One unified operational view across your entire service chain: from ingest to the end-user device.

Data-Driven Decisions

Every recommendation we make is backed by real operational data, not assumptions or gut feeling.

25+ Years Deep Expertise

Three decades of hands-on experience building and running mission-critical video and broadband systems.

AI & Automation Ready

From anomaly detection to predictive analytics, we embed intelligence into every layer of your operations.

Silo-Smashing Approach

We break down the barriers between fragmented systems and teams, creating one cohesive operational layer.

MindRelay Platform

One holistic umbrella for your entire platform

MindRelay is our observability and intelligent operations platform. It connects every layer of your ecosystem: from ingest to end-user device into one unified operational truth. No more switching between tools. No more guesswork.

  • End-to-end observability across the full service chain
  • AI-powered analysis and anomaly detection
  • FlowPilot: intelligent alarm-to-incident routing
  • Role-based views for every level of your organization
  • Sovereign data lake. your data, your control
  • Vendor-agnostic: integrates with every major IPTV/OTT vendor
Discover MindRelay
MindRelay Portal
📺LiveTV
VoD
ReplayTV
EPG
Incidents

Active Streams

284K

Healthy

Avg Bitrate

8.4 Mbps

Healthy

Buffer Ratio

0.12%

Healthy

Error Rate

0.03%

Healthy

Performance Index: Last 24h

Service Chain Status

Ingest
OK
Encoding
OK
CDN
OK
Middleware
OK
STB
OK
Ingest
Encoding
CDN
Middleware
STB
50+
Data Agents
130+
Dashboards
59%
Fewer Incidents
5x
Faster Resolution

Industries We Serve

Built for media. Expanding horizons.

Our deep expertise in video and broadband operations is the foundation. Now we're bringing the same operational intelligence to new industries that face similar complexity.

Telecom Operators

IPTV/OTT platform management, video quality assurance, and subscriber experience optimization for tier 1-4 operators.

Primary Market

ISPs & Cable Operators

Broadband performance monitoring, smart Wi-Fi management, and in-home network visibility.

Primary Market

Media Companies

End-to-end streaming quality management from ingest to playback across all devices.

Primary Market

Expanding Into New Markets

Defense

Mission-critical video distribution and secure operations.

Healthcare

Reliable video infrastructure for telemedicine and digital health.

Energy

Operational technology monitoring and infrastructure management.

Critical Networks

Expanded network operations and service assurance.

Divitel operations centre with live monitoring wall
Central Monitoring dashboard on the video wall
Divitel office interior with glass walls and planters

Proven Results

No fluff. Real impact.

We let the numbers speak. Here's what our partnerships have delivered for operators across four continents.

30+
NPS Point Improvement
Managed Services
59%
Fewer Incidents
Managed Services
5x
Faster Resolution
MindRelay
20%
Lower Operating Costs
Managed Services
10x
Faster Time-to-Market
System Integration
8X
Faster DevOps Cycles
System Integration

Get In Touch

Ready to transform your operations?

Whether you want to discuss your challenges, explore our solutions, or download our MindRelay brochure, we'd love to hear from you.

We'll get back to you within 2 business days.

Download MindRelay Brochure

Get the complete overview of our observability platform, including architecture, features, and proven results.

Contact Details

Headquarters

Fauststraat 3, 7323 BA Apeldoorn

The Netherlands

Phone

+31 55 576 02 42

Email

marketing@divitel.com