System Integration

Launching or upgrading a video service is rarely simple. Multiple vendors, legacy systems and new technologies all need to connect seamlessly. At the same time, your team is under pressure to deliver faster, keep quality high and still manage daily operations.

If this sounds familiar, you are not alone. Many operators face the same issues every day:

• Suppliers blaming each other instead of fixing the problem
• Slow time-to-market leading to missed income opportunities
• Teams stuck in firefighting instead of improving
• Not enough people or expertise to really drive projects forward

This is where Divitel can help. We bring all those moving parts together into one working platform. Fast, reliable and ready for tomorrow.

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Our approach: a proven integration framework

Covering the full ecosystem means more than just connecting technologies. It requires a structured, fact-based approach that leaves no room for surprises. That is how we make complex ecosystems work end to end.

We follow four clear steps:

What makes Divitel different

For us, system integration is not just about making components connect. It is about ensuring that the entire platform performs reliably, with clear accountability and proven results.

• Independent and vendor-agnostic: because we are not tied to vendors, every choice is made based on what truly fits your situation
• Fact-based validation: we test and measure each step so outcomes are predictable and transparent
• End-to-end ownership: from design to go-live, we take full responsibility for results
• Proven expertise: over 25 years of complex video integration projects across Europe and Latin America
• Ready for the future: with our MindRelay observability platform, integrations are transparent and prepared for AI-driven operations

For operators, this means less risk, faster results and a platform that is built to perform, not just assembled.

The business impact for operators

What it means for your organization

Our system integration services give you:

• Faster launches and upgrades, so revenue and growth are not delayed
• Higher customer satisfaction and improved NPS
• Lower operational burden for your teams
• Flexibility and independence in vendor choice
• Clear, fact-based certainty about platform performance
• A future-proof ecosystem that support innovation and is ready for AI driven insights

Proof in practice: real-world projects

Successful projects with proven results

We have supported operators worldwide in integrating complex ecosystems without disruption. Explore some of our projects below:

FAQ

• How do I make sure this investment delivers real business value?

  Integration should never be just about technology. It must deliver measurable outcomes such as faster time to market, reduced operational pressure on your teams, and a better customer experience.

• Why should I not simply handle this in-house?

  Most operators do not have dedicated project teams for complex integration work. Internal staff are already stretched with daily operations, which makes projects slower and riskier. System integration is a discipline of its own. It requires experience in coordinating multiple vendors, aligning technologies and managing risks from start to finish. By working with an independent specialist like Divitel, you gain access to that expertise, proven frameworks and clear accountability, while your own teams can stay focused on daily operations.

• How do I prevent being locked into a single vendor?

  Vendor lock-in limits your flexibility and bargaining power. As an independent partner we design solutions around your business needs, not around a supplier’s product roadmap. This keeps future options open.

• Can you work with the vendors and platforms I already have?

  Yes. We regularly manage complex, multi-vendor environments. We coordinate suppliers, manage dependencies and make sure all components work reliably together.

• How will this impact my customers?

  Poor integration shows up directly in customer frustration through unstable services, delayed launches or poor quality. A well-integrated platform is stable from day one, which improves satisfaction and strengthens NPS.

• How does good integration prepare me for the future?

  Good integration gives you more than a smooth launch. It creates a stable foundation where every component works together as intended. With that in place, you avoid problems that often show up later through mis-integration. A well-integrated platform is easier to expand, adapt and improve. That means you can introduce new services, scale faster and make use of AI-driven insights without having to fix underlying issues first.

• What happens once the system is live?

  After go-live we provide documentation and training so your teams can take over with confidence. If you want more control, you can add our MindRelay observability platform for end-to-end visibility into the video delivery chain. It helps detect issues early, validate performance and keep operations transparent.

  If you prefer additional hands-on support, this can be combined with our Managed Services for 24/7 monitoring, incident management and continuous improvement. This way, you decide whether to operate with your own team, with data and insights from MindRelay, or together with Divitel as your operations partner.