Smart Wi-Fi

Wi-Fi that works. Every home. Every time.

Data-driven in-home network management for telecom operators. Reduce support calls, improve subscriber experience, and unlock new revenue opportunities.

Divitel Smart Wi-Fi management dashboard

The problem

Wi-Fi is your biggest service risk

For most broadband operators, in-home Wi-Fi performance is the number one driver of churn, complaints, and unnecessary cost — yet it remains largely unmanaged.

+30%

More churn

Unresolved Wi-Fi issues are a leading driver of broadband churn — customers leave before ever calling support.

−40pt

NPS decline

Poor in-home Wi-Fi performance can cause up to a 40-point drop in net promoter score among affected subscribers.

80%

Support calls about Wi-Fi

Up to 80% of all customer service calls are Wi-Fi related — a massive drain on contact centre capacity.

20%

Unnecessary callouts

1 in 5 physical technician visits is triggered by Wi-Fi performance that could have been diagnosed and resolved remotely.

Our Approach

Five steps to Wi-Fi excellence

01

Deploy

Roll out smart Wi-Fi monitoring across your subscriber base with minimal operational impact.

02

Measure

Gain real-time visibility into in-home network performance with our Wi-Fi Index.

03

Optimize

Automatically identify and resolve Wi-Fi issues before they impact customer experience.

04

Engage

Empower customer care with data-driven insights for faster, more effective support.

05

Enrich

Unlock new revenue opportunities through premium Wi-Fi services and upsell insights.

Proprietary Technology

The Wi-Fi Index

Our Wi-Fi Index gives you a single, real-time score for every subscriber's in-home network quality. No more guessing — know exactly which customers need attention and why.

  • Real-time monitoring of every connected device
  • Automatic detection of coverage gaps and interference
  • Proactive alerts before customers complain
  • Historical trending for capacity planning
20pt
NPS Increase
30%
Fewer Wi-Fi Support Calls
10%
Fewer Technician Callouts
10%
Lower Broadband Churn

Who It's For

Built for tier 2-4 telecom providers

Smart Wi-Fi is designed specifically for regional and mid-size operators who want to compete on customer experience without the infrastructure investment of larger players. Turn your broadband service into a premium, managed experience.

Up to 5% subscriber growthReduced churnPremium Wi-Fi upsellData-driven support

Proven in the field

Operators who transformed their Wi-Fi

From the Caribbean to the Mediterranean, Smart Wi-Fi is already delivering measurable results for operators who chose to manage the last mile.

Ready to transform your Wi-Fi offering?

Let's discuss how Smart Wi-Fi can reduce support costs and improve subscriber satisfaction.

Get in Touch