MindRelay

Operational Intelligence. Engineered for Media.

In complex video and broadband environments, operational data is everywhere, but insight is rare. MindRelay is Divitel’s observability and automation platform, built on deep video expertise yet fully applicable to broadband and other service domains.

What MindRelay does

MindRelay integrates with raw data sources, monitoring tools and, where preferred, your data lake architecture. It collects, correlates and transforms data across the video delivery chain into clear operational context. This helps operators move from fragmented monitoring to unified, data-driven operations.

MindRelay is fully vendor-agnostic and runs in any cloud, on-prem or hybrid setup. It fits into existing workflows without disrupting your operational environment.

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Why MindRelay

Traditional monitoring shows what is happening. MindRelay explains why and helps you act. It transforms raw telemetry into operational decisions through observability, automation and context-driven analysis.

MindRelay improves how your operation detects, interprets and resolves issues. The results are clear.

Operational Impact
  • Faster detection and triage through correlation across headend, network, Wi-Fi and in-home layers
  • Lower operational noise with centralized alarms and fewer false positives
  • Earlier identification of service issues reducing MTTR and MTTI
  • More efficient use of engineering time with AI-assisted analysis and enriched alarms
  • Higher service stability supported by the Media Quality Index

Business Impact

  • More efficient operation with the same team size
  • Reduced data volume through filtering and consolidation
  • Clear insights for operational and management reporting
  • Improved customer experience

How It Works

MindRelay acts as a neutral data layer across your operational stack. It ingests data from probes, monitoring systems, network devices, and applications, normalizes and enriches it, and presents insights through dashboards or ITSM workflows.

The platform is engineered for real-time, high-volume environments and processes operational data in five stages:

MindRelay Data Flow

 

Features

Each feature contributes intelligence, context and operational value across your service chain ❯❯
 

•  Media Quality Index summarizes platform health and viewer experience into one KPI

•  FlowPilot enriches and routes alarms intelligently across your ecosystem

•  Dashboards and Statistics provide role-based views for NOC, engineering, and management

•  Alarm Overview centralizes incident history

•  AI and LLM Integration adds context, summaries, and suggested next steps

•  Data Platform Health monitors the observability pipeline

•  SignalScope (optionally) collects stream-level QoS, QoE and in-home metrics across the video chain.

Deployment Options

MindRelay can be adopted in two ways: fully operated as a SaaS platform, or as modular Bricks where you choose which components to activate and operate. Both options use the same MindRelay technology and capabilities.

MindRelay

A turnkey observability platform delivered as a service, fully deployed and configured by Divitel.

✔  50+ data agents

✔  130+ pre-defined dashboards

✔  AI-powered analytics

✔  Data lake of your choice

✔  25+ ITSM and on-call connectors

✔  FlowPilot alarm automation

✔  Up to 1500 GB/day data ingest

✔  Quick onboarding and setup

Bricks

For operators that want to run certain parts of the observability stack themselves.

✔  Same MindRelay technology

✔  15+ Modular components (“Bricks”)

✔  Mix & match

✔  You decide which parts you operate;
✔  Divitel runs the rest

✔  Cloud, on-prem or hybrid

Data Consultancy

For operators that want to build or strengthen their data and observability foundation before adopting Bricks.

✔  30 years of video expertise

✔  20 years of data experience

✔  From strategy to execution

✔  Effective 10-step approach

Security, Compliance & Data Ownership

  • Your data stays yours. MindRelay only uses your data to support your operations.
  • Encrypted end to end for secure transport and storage.
  • ISO 27001 and ISO 9001 certified.
  • Role-based access (RBAC) control aligned with your security policies.

Built for Media and Telecom Operations

MindRelay addresses the specific challenges of the media and telecom domain:

•  Multi-vendor and hybrid infrastructures
•  IP-based video delivery and OTT workflows
•  In-home and Wi-Fi visibility
•  Regulatory and SLA compliance
•  Predictable and efficient operations

Whether you manage IPTV, OTT, or converged services, MindRelay provides the operational intelligence needed for reliable and efficient service delivery.

Video is often the service with the highest customer impact, which makes it the most effective starting point for observability. MindRelay therefore begins with deep video expertise, while its architecture allows the same data foundation to extend into other telecom domains where operational data and service quality need to come together.

Why Divitel

Divitel brings 25+ years of operational experience and 15+ years of data and analytics expertise in video and broadband environments. We understand the complexity of multi-vendor service delivery and how performance behaves across headend, access network, Wi-Fi and in-home layers. These are typically the areas where most customer-impacting issues arise.

What sets Divitel apart
  • Vendor-agnostic experts with deep experience across all major video and broadband architectures
  • Chain-level service understanding built on decades of real-world operations
  • Automation-first mindset that reduces manual work and increases consistency
  • Practical use of AI that supports engineers with relevant context
  • Adapt and extend. We work with your existing tooling and only add what is missing

Work smarter with your data

Connect with Divitel’s experts and learn how MindRelay can help you build a more reliable and data-driven operation.

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