End-to-end real-time actionable intelligence across your entire platform
MindRelay transforms raw telemetry from every layer of your IPTV & OTT stack into correlated, AI-powered insight, moving your team from reactive firefighting to proactive service excellence.
Too many tools, too little insight
Modern video systems are highly distributed and multi-vendor. Ingest, video processing, DRM, CDN, apps, devices, cloud, IT: all generating their own metrics, logs, and alerts. The problem is not a lack of data. It is too much disconnected data without context. Organizations need operational intelligence that transforms signals into clear insight and confident action.
Alerts keep coming, root cause unclear
Hundreds of alerts fire across vendors, but the actual root cause stays buried in noise.
Teams fight fires instead of improving
Engineering time is consumed by reactive troubleshooting instead of proactive optimization.
Over/undercapacity stays unnoticed
Without cross-layer visibility, capacity mismatches go undetected until they cause outages.
Customers complain but dashboards are green
Monitoring says everything is fine, yet subscriber experience tells a different story.
Dashboards give data but no real answers
Plenty of charts and graphs, but no actionable intelligence to drive decisions.
Operational costs increasing unpredictably
Growing tooling sprawl and manual processes drive costs up without clear ROI.
High tooling investments not fully leveraged
Expensive monitoring tools are underutilized because they operate in isolation.
Upgrades risky, feel like a gamble
Without end-to-end visibility, every change carries unpredictable risk.
One platform above your entire technology stack
MindRelay is Divitel's end-to-end observability and intelligent operations platform for IPTV, OTT and other streaming environments. It brings together data from across the entire service chain, transforms raw telemetry into meaningful insight, and enables faster, smarter operational decisions.
MindRelay goes beyond monitoring. With correlation, AI-augmented analysis, and embedded automation, teams move from reactive firefighting to proactive service management: detect earlier, find root cause faster, and automate routine response steps.
E2E data sources
From ingest to device
Multi-layer insights
Every team, one truth
AI-augmented analysis
Faster root cause
Vendor agnostic
Any stack, any vendor
Platform Architecture
FlowPilot
Alarms become enriched incidents routed to the right team, connected to ITSM and on-call operations.
Overview Dashboard
End-to-end IPTV platform health monitoring
3
Incidents
284K
Viewers
IPTV / OTT System
Encoding
CDN
Transcoding
Storage
Ingest
Network
DRM
STB
Middleware
Apps
Data Tools
Observability
Marketing
OSS / BSS
SIEM
CRM
BI
Analytics
ERP
Database
APM
Monitoring
Hardware
Application
Availability
Security
Reliability
Infrastructure
QoS
CPE
QoE
Client
A dashboard for every use case
Pre-built views for every operational scenario, from platform-wide health to deep-dive troubleshooting. Available on day one, customisable from day two.
↓ Explore the dashboards. Click a module to preview
Live TV
Measure channel start success, zap times, freeze rates, and audio dropouts in real time. Identify top failing channels before customer complaints escalate, with geographic impact mapping.
From RAW data to actionable insights
Six stages that transform raw telemetry into structured intelligence and automated action, in real time.
Collect
Lightweight data agents ingest telemetry from every source across your entire service chain. 50+ pre-built data forwarders.
Transform
Scalable aggregator filters, normalizes, and enriches raw data into structured operational intelligence.
Store
Sovereign data lake with hot and long-term storage. On-prem, cloud, or hybrid. Your data, your control.
Correlate
Cross-silo correlation engine connects signals across vendors, layers, and time windows for root cause analysis.
Automate
AI and automation reduce repetitive work. Event correlation, anomaly detection, predictive trend analysis.
FlowPilot
Alarms become enriched incidents, automatically routed to the right team with full context via ITSM.
Simply the best in the industry
Built from the ground up for video and broadband operations. No generic observability tool. Purpose-built for IPTV and OTT.
True E2E Visibility
From ingest to end-user device, a single pane of glass across your entire IPTV/OTT service chain. No blind spots, no silos.
25+ ITSM Connectors
Seamless integration with ServiceNow, Jira, PagerDuty, and more. Your existing workflows, enhanced, not replaced.
Vendor Independent
Works with every major IPTV, OTT, and broadband vendor. No lock-in, no proprietary constraints.
50+ Data Forwarders
Pre-built agents collect events, metrics, API data, SNMP, queries, and logs from all devices and apps.
Sovereign Data Lake
Full flexibility. On-prem, cloud, or hybrid. Your operational data stays yours with complete sovereignty.
130+ Dashboards
Pre-built views for every operational scenario: from high-level KPIs to deep-dive troubleshooting.
From the boardroom to the engineering bench
MindRelay speaks every language in your organisation. A CEO sees service quality and business impact. An operations manager tracks alarms and SLA risk. An engineer drills into correlated telemetry and root cause. One platform, meaningful to all.
Business & C-Level
A clear, reliable snapshot of service health and business impact. Concise service quality indicators summarize performance into actionable insight for faster strategic decisions.
- Service health overview
- SLA compliance dashboards
- Customer impact scoring
- Trend & cost reporting
- Strategic decision support
Operational Management
A structured operational view across domains and service chains. Tracks alarms, trends, recurring issues, and SLA risk to support prioritization and coordination.
- Alarm management
- Trend analysis
- SLA risk indicators
- Team prioritization
- Capacity planning
Engineering
A detailed technical environment for engineers requiring correlated telemetry, historical context, and advanced dashboards for precise root cause analysis.
- Correlated telemetry
- Log analysis & search
- Network diagnostics
- Device-level insights
- Root cause analysis
Zoom in on any single household
When a subscriber calls, you already know everything. MindRelay lets you drill down to any individual customer and see the complete picture: all devices, active sessions, connectivity quality, streaming performance, and every incident, in a single real-time view.
- All devices and their real-time status in one overview
- Live streaming quality, availability and latency per device
- In-home network health: signal strength, drops, router status
- Full incident and performance history for that household
- Resolve customer complaints before they escalate. First-call resolution
Leverage your existing tooling
Integrates with every IPTV vendor
MindRelay integrates seamlessly with every major vendor and technology stack: from encoding and transcoding platforms to DRM systems, CDN infrastructure, storage environments, set-top boxes, middleware, and surrounding IT systems.
Leverage your existing monitoring
MindRelay integrates seamlessly with your existing monitoring, logging, and analytics tools, using them as structured data sources within a unified intelligence layer. Your current ecosystem becomes part of one connected framework.
IPTV/OTT Systems
Data Tools
Monitoring
Flexible deployment
Whether you want a fully managed cloud experience or complete infrastructure control, MindRelay adapts to your environment.
SaaS
Fully managed cloud platform. We handle infrastructure, updates, and scaling. You focus on operations.
- Zero infrastructure overhead
- Automatic updates & patches
- Elastic scaling
- Fastest time to value
- 24/7 managed operations
Bricks
Deploy MindRelay modules on your own infrastructure. Pick the components you need.
- Deploy on-premises or your cloud
- Modular architecture
- Full data sovereignty
- Custom integrations
- Maximum control
Data Consultancy
Our data engineers work alongside your team to build custom dashboards, integrations, and automation workflows.
- Custom dashboard development
- Data pipeline engineering
- Integration workshops
- Knowledge transfer
- Ongoing advisory
Enterprise-grade security
Built for operators who take security and data sovereignty seriously.
TLS Encryption
All data encrypted in transit using TLS 1.3
Encryption at Rest
AES-256 encryption for all stored data
RBAC
Role-based access control with granular permissions
ISO 27001
Certified information security management
Data Sovereignty
Full control over data residency and jurisdiction
Audit Logging
Complete audit trail for all platform activities
No fluff, real impact
MindRelay delivers measurable impact where it matters most. Real results from operators running MindRelay in production.
Same team size, more efficiency
Automation handles repetitive tasks so engineers focus on value.
Reduced data volume & costs
Smart filtering and aggregation cut storage and processing costs.
Clear reporting at every level
From C-suite dashboards to engineering deep-dives.
Higher service stability
Media Quality Index gives objective service quality measurement.
See MindRelay in action.
Request a demo and see how MindRelay can transform your operational visibility within weeks.
Request a Demo