Managed Services
24/7 operations that never sleep
From incident management to continuous optimization, our managed services team keeps your video and broadband platform running at peak performance, around the clock.
Sound familiar?
Common challenges operators face
In today's fast-moving telecom landscape, operational excellence is no longer optional. Yet most operators face the same obstacles every day.
Resource constraints
Migrating to best-in-class video and broadband infrastructure exceeds many internal teams' capabilities and budgets.
Operational gaps
Managing core service platforms at excellence level requires skills and resources that are hard to build and retain in-house.
Slow time to market
Launch delays reduce revenues, sales opportunities and your ability to innovate in a fast-moving market.
Lost revenue
Inability to operate quickly and efficiently limits sales expansion and upsell potential across your customer base.
What we manage
Comprehensive operational services that cover every aspect of your platform lifecycle.
Incident Management
Proactive detection, intelligent triage, and rapid resolution. Our team monitors your platform 24/7 and resolves incidents before they impact your customers.
- L1/L2/L3 support coverage
- FlowPilot intelligent routing
- Automated escalation workflows
- Post-incident analysis and RCA
Platform Management
Ongoing health management of your entire video and broadband platform. Configuration, capacity planning, and proactive maintenance.
- Configuration management
- Capacity planning
- Proactive health checks
- Vendor coordination
Performance Optimization
Continuous improvement of quality-of-experience metrics. We identify trends, optimize configurations, and ensure your platform delivers at its best.
- QoE monitoring and tuning
- Bottleneck identification
- SLA management
- Trend analysis and reporting
Release Management
Structured release processes that increase deployment frequency while reducing risk. Testing, staging, and coordinated rollouts across vendors.
- Release planning and scheduling
- Staged rollout management
- Regression testing
- Rollback procedures
Operations Center
Always on, always watching
Our operations center runs 24/7/365 from the Netherlands. Staffed by experienced video and broadband engineers, backed by the MindRelay platform, and driven by ITIL-aligned processes that have been refined over 25+ years.
Measurable results
Our managed services deliver tangible improvements from the first quarter.
Lower OpEx
Reduced operational expenditure through efficiency and automation
Higher release frequency
More frequent, safer deployments with structured release management
NPS improvement
Measurable improvement in end-customer satisfaction scores
What operators say
Trusted by operators worldwide
“Divitel detects a problem and corrects it. It's simple really.”
“We have partnered with Divitel to provide our customers with the most advanced platform on the market.”
“We chose Divitel for the daily management and TCO optimization of our TV platform so we can focus on other priorities.”
For Technology Providers
Managed Services as a force multiplier
We also offer Managed Services for Technology Providers. Software vendors partner with Divitel to extend their operational capabilities without building their own NOC.
24i is a prime example: together we deliver a fully managed video platform where 24i provides the software and Divitel handles all operational aspects, from monitoring to incident resolution.
- White-label operations under your brand
- Shared MindRelay portal for transparency
- Dedicated team familiar with your technology
- Flexible SLA models to match your commitments
Managed Services Partnership
Experience layer
Operator / End Customer
Seamless, fully managed experience
Operations layer
Divitel Managed Services
Platform layer
Technology Provider
Proven in practice
Real operators, real results
From Caribbean islands to European cable operators, our managed services team has delivered measurable outcomes across every type of deployment.
The Divitel mindset
Behind every high-performing video operation is a clear way of thinking. Ten core principles that drive how we approach managed services.
Want operations that scale? We run it for you.
From 24/7 incident management to continuous optimization, let our team handle operations so yours can focus on growth.
Explore Managed Services