In today’s fast-moving telecom landscape, operational excellence is key. Divitel Managed Services helps you deliver reliable service and exceptional customer experiences. With nearly 30 years of expertise, we turn complexity into predictable performance. Our services optimise operations, boost reliability and enhance customer satisfaction. All without replacing your existing systems. By combining deep industry knowledge, proven processes and smart automation, we work as an extension of your team to keep your network running smoothly, resolve incidents faster and keep customers happy.
Managed Services
Divitel Operating Center for Telecom Providers to increase operational control and accelerate innovation.
What Managed Services does for your organization:
Increased efficiency, reduced costs
Up to 20% lower operating costs through targeted optimization
Faster time to market
Up to 10× higher release frequency
More satisfied customers
Measurable increase in NPS/CSAT of up to 40 points
Reliable continuity
Disrupted services become rare
Common issues that telecom providers wrestle with include:
- Resource constraints and experience: migrating to best-in-class video and broadband technical infrastructure is beyond the experience of many internal technical resources – and that resource is expensive too;
- Operational gaps: managing core service platforms requires high levels of operational excellence, and skills and resource gaps means there is always room for improvement;
- Slower time to market: whatever the reason, any delays in launching new propositions lead to lower revenues, missed sales opportunities, and fewer opportunities to innovate;
- Lost revenue: ultimately, being unable to operate quickly and efficiently means fewer opportunities to increase sales and create new upsell opportunities.
By overcoming these challenges, you can drive business growth, lower operational expenses (OPEX) and boost customer satisfaction. Making it easier to attract and retain customers.
Why Choose Divitel Operating Center?
In a competitive market where customer satisfaction and growth depend on operational excellence, the Divitel Operating Center gives you a clear path to better service delivery and faster innovation. We guarantee you’ll improve operational efficiency, enhance customer loyalty and unlock new revenue opportunities, working side by side with your own people.
Our collaborative, tailor-made solution helps telecom providers achieve operational excellence across all services. We identify improvement opportunities, implement concrete solutions and bring decades of systems integration, technology consulting and operational efficiency expertise directly into your team to deliver change together.
Customer examples
“Divitel detects a problem and corrects it.
It’s simple really.” Read the Quickline Success Story here.
“We have partnered with Divitel to provide our customers with the most advanced platform on the market.” Read the Setar Success Story here.
“We chose Divitel for the daily management and TCO optimization of our TV platform so we can focus on other priorities.”
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