GO
Malta
GO's fiber customers weren't experiencing optimal connectivity throughout their homes despite 1Gbps speeds. Excessive support calls and truck rolls were the result.
Die Herausforderung
Despite investing heavily in a TrueFibre network delivering speeds up to 1Gbps, GO's customers were not experiencing optimal connectivity throughout their homes. Higher population density, multiple interfering devices, and house design factors all contributed to poor in-home Wi-Fi. Customer service was receiving many calls about connectivity issues, resulting in excessive truck rolls and rising customer care costs.
Die Lösung
In partnership with Divitel, GO launched 'GO Smart Wi-Fi', guaranteeing top-speed broadband in every corner of the home using the AirTies mesh solution. Divitel guided GO through every step from solution selection to operational readiness, achieving market launch within three months of the first pilot.
So sind wir vorgegangen
- 1
Solution selection
Assisted in choosing the best technical solution for GO's specific situation: AirTies hardware and software specifically developed for operators to optimise Wi-Fi, OTT, and IPTV video delivery.
- 2
Business case
Built the business case for AirTies, a proven solution that significantly optimises the Wi-Fi signal through mesh extenders without requiring complex integration in existing operations.
- 3
Deployment strategy
Advised on the deployment strategy, providing pilot sets from Divitel stock to enable a quick pilot-to-production pipeline, with larger orders ready to follow upon success.
- 4
Team training
Trained GO's operational teams for implementation and use of the AirTies solution, ensuring full readiness before the commercial launch.
- 5
Market launch
GO launched GO Smart Wi-Fi within three months of the first pilot, with remote Wi-Fi health monitoring and real-time, end-to-end visibility to proactively address any issues.
Key results
- Launched GO Smart Wi-Fi within three months of first pilot
- Market-leading AirTies mesh solution with guaranteed whole-home coverage
- Remote Wi-Fi health monitoring with real-time visibility
- Reduced customer service calls and truck rolls through proactive detection
“We are committed to offer the best customer experience on the island, from the decision to try, all the way through to installation, and Divitel has helped us get this done quickly and smoothly.”
Details
Client
GO
Region
Malta
Service
Managed Mesh Wi-Fi
About the Client
GO is Malta's leading communications services company. As the first quad play provider in Malta, GO offers mobile, fixed, internet and TV services to more than 500,000 residential customers, building on an extensive TrueFibre network that delivers speeds up to 1Gbps.
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