Linköping, Sweden, March 10, 2022, – Agama Technologies, the leading provider of real-time observability and analytics solutions for video service quality and customer experience, announces today that in partnership with Divitel, the Digicel Group will deploy an Agama monitoring solution for video quality assurance of OTT head-end in its video delivery network.
Digicel Group, a Caribbean based mobile phone network and home entertainment provider, serving consumers and business customers in 32 markets in the Caribbean, Central America and Pacific, first implemented Agama’s solution in 2016, initially for IP/cable TV, will now use the Agama solution to ensure the shift from IP to OTT/ABR.
For this transition to happen smoothly, Divitel, a well-known Dutch company providing professional services for video distribution, will deliver low/high-level designs, perform the installation, embed the solution within Digicel engineering teams, provide advice, training and set performance KPI’s and thresholds while offering first-line support to the different regional Digicel subsidiaries 24/7.