Divitel Smart Wi-Fi

Telecom Providers, Elevate Your Wi-Fi Experience

What’s the challenge?

In-home Wi-Fi is one of the biggest sources of customer dissatisfaction for telecom providers today. Poor Wi-Fi affects everyone: customer frustration leads to very-real impacts on a telecom provider’s reputation. It also disrupts services like OTT TV, causing buffering, interruptions, and degraded viewing experiences that only amplify customer frustration.

That’s why we’re committed to fixing it with our Divitel Smart Wi-Fi service. The scale of the problem is huge. Poor Wi-Fi leads to:

Increased churn: unresolved Wi-Fi issues drive customers away, leading to 30% more churn if left unaddressed.
NPS decline: inevitably, this impacts net promoter scores, and we’ve seen a drop of up to 40 points in NPS directly linked to Wi-Fi dissatisfaction.
Customer support overload: with up to 80% of customer service calls being related to Wi-Fi issues, the impact on the telecom providers’ time and resources is significant.
Operational Strain: 20% of physical callouts to customer locations are linked to poor Wi-Fi performance.
Revenue Loss: Poor Wi-Fi means fewer opportunities to sell – or upsell – services, and a reduced appetite in the customer to purchase those services.

These problems are compounded when you consider that many telecom providers have relied on legacy monitoring systems for Wi-Fi that don’t provide actionable insights into Wi-Fi quality. With consumers continuing to expect seamless connectivity, traditional Wi-Fi hardware struggles to keep up.

The Solution: Divitel Smart Wi-Fi

Divitel Smart Wi-Fi is a managed service specifically designed for Tier 2 to Tier 4 telecom providers who want to offer their customers a revolutionary Wi-Fi experience. Our solution guarantees:

Full in-home Wi-Fi coverage
Proper distribution of Wi-Fi across all devices
Proactive real-time monitoring to maintain optimal performance.

This means customers can enjoy smooth, uninterrupted OTT TV streaming and high-quality video experiences, even during peak usage hours.

With Divitel Smart Wi-Fi, telecom providers can take full ownership of in-home Wi-Fi quality, positioning them as the go-to provider for a consistently outstanding Wi-Fi experience—something every customer expects today.

What we do

Deploy

We advise on the most suitable deployment scenario most beneficial to your customers.

Measure

Using our proprietary Wi-Fi Index, we continuously measure the customer experience in real-time, providing you with insights that matter.

Optimize

We actively optimize in-home Wi-Fi in real-time, adapting the service to meet the unique needs of each subscriber.

Engage

Our solution provides actionable insights for real-time support, empowering your customer service and technical teams to resolve issues swiftly.

Enrich

We offer value-added services that enhance and improve your digital offering, giving you the opportunity to grow additional revenue streams.

What You Can Expect

For Your Subscribers:

Happier Customers: We know from experience that reliable Wi-Fi service can lead to a significant boost in customer satisfaction, with potential CSAT/NPS increases of +20 points.
Comprehensive Coverage: From basement to ceiling, your customers will be able to enjoy consistent and reliable Wi-Fi throughout their premises.
Seamless Streaming: Reliable Wi-Fi ensures smooth OTT TV and video streaming experiences without interruptions, enhancing the viewing experience.

For Your Business:

Reduced Support Costs: Wi-Fi-related customer service calls could be reduced by up to 30%, freeing up your resources.
Fewer customer callouts: Expect a 10% reduction in on-site technician visits, lowering your operational costs.
Lower Churn: Reduce broadband churn by up to 10%, retaining more customers.
Subscriber Growth: With a superior Wi-Fi offering, broadband subscriber growth can increase by up to 5%.

Customer Examples

Go Malta

Explore

Kabelnoord