Divitel Smart Wi-Fi

Telecom Providers, Elevate Your Wi-Fi Experience

What’s the challenge?

In-home Wi-Fi is one of the biggest sources of customer dissatisfaction for telecom providers today. Bad Wi-Fi affects everyone: customer frustration leads to very-real impacts on a telecom provider’s reputation. That’s why we’re committed to fixing it with our Divitel Smart Wi-Fi service. The scale of the problem is huge. Bad Wi-Fi leads to:

Increased churn: unresolved Wi-Fi issues drive customers away, leading to 30% more churn if left unaddressed.
NPS decline: inevitably, this impacts net promoter scores, and we’ve seen a drop of up to 40 points in NPS directly linked to Wi-Fi dissatisfaction.
Customer support overload: with up to 80% of customer service calls being related to Wi-Fi issues, the impact on the telecom providers’ time and resources is significant.
Operational Strain: 20% of physical callouts to customer locations are linked to poor Wi-Fi performance.
Revenue Loss: Poor Wi-Fi means fewer opportunities to sell – or upsell – services, and a reduced appetite in the customer to purchase those services.

These problems are compounded when you consider that many telecom providers have relied on legacy monitoring systems for Wi-Fi that don’t provide actionable insights into Wi-Fi quality. With consumers continuing to expect seamless connectivity, traditional Wi-Fi hardware struggles to keep up.

The Solution: Divitel Smart Wi-Fi

Divitel Smart Wi-Fi is a managed service specifically designed for Tier 2 to Tier 4 telecom providers who want to offer their customers a revolutionary Wi-Fi experience. Our solution guarantees full in-home Wi-Fi coverage, ensures proper distribution of Wi-Fi across all devices, and provides proactive real-time monitoring to maintain optimal performance.

With Divitel Smart Wi-Fi, telecom providers can take full ownership of in-home Wi-Fi quality, positioning them as the go-to provider for a consistently outstanding Wi-Fi experience—something every customer expects today

What we do

Deploy

We advise on the most suitable deployment scenario most beneficial to your customers.

Measure

Using our proprietary Wi-Fi Index, we continuously measure the customer experience in real-time, providing you with insights that matter.

Optimize

We actively optimize in-home Wi-Fi in real-time, adapting the service to meet the unique needs of each subscriber.

Engage

Our solution provides actionable insights for real-time support, empowering your customer service and technical teams to resolve issues swiftly.

Enrich

We offer value-added services that enhance and improve your digital offering, giving you the opportunity to grow additional revenue streams.

What You Can Expect

For Your Subscribers:

Happier Customers: We know from experience that reliable Wi-Fi service can lead to a significant boost in customer satisfaction, with potential CSAT/NPS increases of +20 points.
Comprehensive Coverage: From basement to ceiling, your customers will be able to enjoy consistent and reliable Wi-Fi throughout their premises.

For Your Business:

Reduced Support Costs: Wi-Fi-related customer service calls could be reduced by up to 30%, freeing up your resources.
Fewer customer callouts: Expect a 10% reduction in on-site technician visits, lowering your operational costs.
Lower Churn: Reduce broadband churn by up to 10%, retaining more customers.
Subscriber Growth: With a superior Wi-Fi offering, broadband subscriber growth can increase by up to 5%.

Customer Examples

Go Malta

Explore

Kabelnoord