Divitel Operating Center

Empowering Technology Providers with End-to-End Managed Services

What’s the challenge?

Technology providers in the media and entertainment sector can no longer rely for success on being good at just one thing. Gone are the days when a good content delivery management (CDM) system alone guaranteed you a contract with a major telecom provider. Instead, as Divitel has seen in our many years as a systems integrator, consultant and managed service provider, technology providers now need to differentiate themselves based on being able to provide a comprehensive end-to-end service to their telecom clients. Challenges to overcome include:

  • Incomplete offerings: technology providers often lack experience in providing end-to-end solutions to meet the many different needs of telecom providers.
  • Turnkey service gaps: technology providers are often unwilling to take on the risk of providing fully-managed, turnkey services that telecom providers demand.
  • Operational burden: many technology providers lack the resource and expertise to act as a first line of support, which impacts time and resources and increases operational costs.
  • Slower time to market: a lack of experience in the end-to-end provision of services means that operational inefficiencies can delay the launch of new products and services.
  • Lost revenue: ultimately, these operational challenges lead to many missed opportunities for innovation and sales, impacting reputation and the bottom line.

These issues not only stall growth but also increase operational expenditure, lead to lower customer satisfaction rates, and have a negative impact upon overall business performance.

The Solution: Divitel Operating Center

The Divitel Operating Center is a suite of services designed to help technology providers in the media and entertainment sector who are looking to build partnerships with telecom providers. We use our extensive experience in this technology space to provide technology providers with on-premise, hybrid, or cloud-based solutions that they can use to offer telecom providers whatever service they need to take full advantage of their underlying technology.

We work together with technology providers to offer a partly- or fully-managed end-to-end service that covers the entire video stack – from back-end and front-end middleware, encoding and transcoding, content packaging, origin, content security, content delivery networks, and in-home and client-side networks.

The Divitel Operating Center empowers vendors to deliver comprehensive managed services to telecom provider clients with unmatched operational excellence.

How we do this

This service is built upon our long track-record in providing managed services to telecom provider customers. We will:

Run your solution end-to-end

We can manage the entire video stack for you, ensuring seamless operation from content acquisition to in-home delivery.

Complement your operations team

Our experts enhance your existing operational teams, filling in any gaps in knowledge and experience and providing specialized technical support.

Maximize automation

Our tried and tested observability tools take advantage of advanced automation to increase operational efficiency, from alarm management to ticket resolution.

Holistic data insights

Our cross-silo data monitoring and analysis tools give you a complete understanding of your operations, instantly.

24/7/365 Support

Our dedicated support team takes the pressure off your in-house teams, and is available around the clock, ensuring uninterrupted service for your clients.

What You Can Expect

For Your Business

 

  • Top line growth: We know we can help you unlock new opportunities and acquire new CSP clients within 12 months of working with us, driving significant revenue growth.
  • Bottom line improvement: We know that our managed services will reduce your operational costs, which will improve your profitability.
  • Faster time to market: We know that streamlining your operations will enable you to dramatically improve your time-to-market, allowing you to launch new products and services faster.
Our guaranteed promise

 

  • 20% Cost Savings: We guarantee that we can reduce your operational burden and maximize your efficiency, which will allow you to achieve substantial cost savings.
  • 10x Release Cadence: We guarantee that this increase in efficiency will unlock a tenfold increase in release cadence, enabling faster innovation and service delivery.

Customer examples

 

 

Why Choose Divitel Operating Center?

In a rapidly-evolving market, technology providers will only be able to remain competitive if they can offer comprehensive, managed services, underpinned by guaranteed improvements in performance. The Divitel Operating Center enables this. We work with technology providers to overcome operational challenges, improve service offerings, and accelerate growth by delivering end-to-end solutions that meet the evolving needs of Telecom Providers. Partner with Divitel to transform your operational capabilities and unlock new business opportunities.

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