About us

We are Quality of Service experts

We are a technology indepentent professional services company in the field of Ai and Robotic Process Automation (RPA).
We recognize that for TV and Internet operators striving to attain a superior Quality of Experience (QoE), prioritizing technical performance (QoS) is paramount. Even the most compelling service cannot compensate for a service that fails to function properly, leading subscribers to leave.

How do we manage performance quality?

Enter the Divitel Algorithm Factory

Our innovative and proven method for managing QoS, ensures the rapid detection of technological errors, swift and precise resolutions, and guarantees that our customers’ service platforms perform optimally.

With all technology components working seamlessly together, we elevate subscriber satisfaction, NPS scores, and operational margins, thereby ensuring a superior QoE.


Divitel Algorithm Factory

Everything we do…

is powered by our algorithm factory

Our algorithm factory is a systematic and scalable methodology for creating, managing, and refining algorithms that drive advancements in Quality of Service. All of our support services are powered by our factory.

Our factory’s services

Our algorithms empower us, along with our operator customers and technology vendor partners, to deliver an enhanced Quality of Experience and Quality of Service, all while improving operational margins and NPS scores:

  • A subscriber growth of +450%
  • An NPS from -20 to +21
  • An increased customer lifetime of +19 months

How did we do this? By improving the technical performance (QoS) of the TV platforms that we manage for our customers. Here are some of our amazing results:


Maximum Viewing




Cost Efficient
Happy Viewers


Superior Quality of Experience

Our factory is an expression of who we are

Our values

We care.

Our mission

To facilitate the world’s growing need for efficient hyper Quality of Experience (QoE) through effortless video delivery and network performance (QoS).

Our vision

To be the world’s most loved partner for mission-critical intelligent operations.

Our academic papers about QoE and QoS

With our Algorithm Factory, we are pushing the boundaries of technology and operations in the TV and telecommunications industry. This dedication to innovation and excellence is highlighted through our recent contributions to academic research. We are proud to present two pivotal white papers that reflect our expertise and impact:

The relationship between operational efficiency, innovation, and quality ratings in the PayTV industry

Read it now

An empirical assessment of the use of an algorithm factory for video delivery operations

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We are Bionic

Our organization structure integrates human capabilities with digital technology and artificial intelligence to create a more adaptive, responsive, and efficient operation.

In this bionic organization structure, our Algorithm Factory plays a crucial role, developing, refining, and deploying algorithms that automate  maintenance and launch processes and enhancing decision-making.

Key elements of our bionic organization:

  • Customer-Centricity: Uses technology for personalized experiences, anticipating customer needs.
  • Integration of Human and Machine: Combines human ingenuity with digital efficiency.
  • Data-Driven: Big data and analytics guide decisions.
  • Agility and Adaptability: Quickly adjusts to market changes using digital agility.
  • Innovation-Focused: Promotes a culture of experimentation and continuous improvement.
  • Digital Ecosystems: Engages in collaborative networks for broader capability and market access.
  • Sustainability and Responsibility: Technology drives economic, social, and environmental progress.

Fill in your email to read our factory brochure

Tuan Huynh
Chief Innovation Officer
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