How MindRelay turns data into customer value

Articles, Blog

For many telecom providers it is clear: those who work faster and smarter with data gain a clear advantage. But how do you take that step without investing in extra data engineers, complex systems or long IT projects? MindRelay from Divitel offers a practical solution.

From data to insight

Telecom providers sit on a goldmine of data. The problem is that this data is often scattered and complex, which makes it hard to unlock its value. MindRelay changes this. It collects signals from your current monitoring, as well as metrics, logs and traces, adds context and turns them into insights that your team can use right away.

It is the brain between the eyes of monitoring and the hands of your operations team. Engineers see problems at a glance and can act faster. In many cases, issues are predicted and solved before customers even notice them. It also correlates events across the entire video and broadband chain, so teams see the root cause instead of isolated symptoms.

No extra data team required

Many organizations want to work with AI and predictive insights but run into limits of time, expertise or resources. MindRelay removes that barrier. You do not need a separate data team, because the platform automatically translates raw data into clear insights. This allows your existing team to act immediately: fix outages faster, spot issues before they happen, and see trends in customer behavior.

It also filters out noise and highlights what matters most, so your team can focus on solving real issues instead of drowning in alerts.

What results can you expect?

MindRelay is designed to deliver tangible outcomes. At other providers we have seen:

Cut incident resolution time by up to 80%
Fewer field engineers needed

because more problems are detected and handled remotely

30% lower operational costs
Fewer outages experienced by customers

leading to higher satisfaction and loyalty

How to use external and internal data to predict sales opportunities

The strength of MindRelay goes beyond operations. With an open API, the platform connects external sources to your own KPIs, and your KPIs back to external data. This gives you a richer view of customer behavior. For example, you can identify:

  • Which customer groups are more at risk of churn
  • When it makes sense to offer a preventive service gesture, such as a free month of streaming after an outage
  • Which customers are more likely to upgrade

This way, operational data becomes a direct source for commercial opportunities.

Built for video and broadband operations

MindRelay is not a generic monitoring tool. It is specifically built for video and broadband operations, providing insights and actions tailored to that domain. By covering the full media delivery chain – from video ingest and transcoding to content delivery and customer devices – it offers end-to-end visibility and predictive insights that generic IT tools cannot provide.

And because it is vendor-agnostic, MindRelay works seamlessly with your existing monitoring and IT systems. No need for complex migrations or replacements.

A smart start in AI with MindRelay

With MindRelay you take a big step in adopting AI without a large project or extra data team. You gain control over your operations, reduce costs and open the door to new customer value. It is the bridge between raw data and concrete actions that create impact for your business and your customers.

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