Lower operational cost. Faster recovery. Predictable operations.
Running TV and broadband services is becoming more expensive every year. Not because demand drops, but because operations grow more complex.
More vendors. More tools. More dependencies. Each escalation or delay quietly adds cost.
At MWC Barcelona, Divitel speaks with operators who want to keep operational cost under control and make daily operations more predictable, without compromising service quality.
Where cost and effort accumulate
In complex environments, operational cost is rarely caused by one major issue. It grows through daily friction across teams, tools and vendors.
This typically shows up in three areas.
When technical context is not immediately available, handling times increase and more cases are escalated.
Fragmented data slows down root-cause analysis, extends MTTR and increases the cost of incidents.
Coordination and ownership
Manual handovers and unclear ownership add effort without improving outcomes.
Together, these factors drive:
- Cost per customer interaction
- Required operational capacity
Making operational data work across teams
Operational cost does not increase because data is missing,but because insight is fragmented across teams, tools and vendors.
Divitel combines existing operational and network data into shared operational context across domains and teams, so that insight is available not only within Operations, but also in areas such as Customer Care.
This shared context reduces handovers, shortens decision cycles and removes unnecessary work from daily operations.
As complexity grows, this is how operators keep cost, effort and recovery times under control.
Example from practice
At a Swiss broadband operator, Divitel combined existing service and video insights with network data and made this context available to both Operations and Customer Care.
Before, Customer Care had to escalate most service-related calls to Operations due to limited technical context. With shared context available during the first interaction, many issues could be understood and handled immediately.
Operations benefited from faster root-cause analysis and shorter MTTR.
In practice, this meant less time per case, fewer people involved and lower operational cost.
What this enables at executive level
Lower and more predictable operational cost
Better control over daily workload and escalations
More effective use of existing teams and systems
Stable service quality across complex vendor landscapes
This is about running operations more deliberately, not changing everything.
Meet Divitel at MWC Barcelona
Patrick Coun and Gerton van den Beld will be in Barcelona throughout MWC.
In a short, practical discussion during the event, we can look at:
- Where cost and effort typically build up in environments like yours
- Which insights tend to deliver the fastest operational impact
- What can be improved without disrupting current operations
No commitments. Just a conversation.
Plan a meeting or contact Patrick or Gerton directly.We confirm meetings personally.