Mobile World Congress | Barcelona | March 2-5, 2026

Events,

Lower operational cost. Faster recovery. Predictable operations.

Running TV and broadband services is becoming more expensive every year.
Not because demand drops, but because operations grow more complex.

More vendors. More tools. More dependencies.
Each escalation or delay quietly adds cost.

At MWC Barcelona, Divitel speaks with operators who want to keep operational cost under control and make daily operations more predictable, without compromising service quality.

Schedule a meeting

Where cost and effort accumulate

In complex environments, operational cost is rarely caused by one major issue.
It grows through daily friction across teams, tools and vendors.

This typically shows up in three areas.

Customer care

When technical context is not immediately available, handling times increase and more cases are escalated.

Operations

Fragmented data slows down root-cause analysis, extends MTTR and increases the cost of incidents.

Coordination and ownership

Manual handovers and unclear ownership add effort without improving outcomes.

Together, these factors drive:

  • Cost per customer interaction
  • Cost per incident
  • Required operational capacity

Making operational data work across teams

Operational cost does not increase because data is missing,
but because insight is fragmented across teams, tools and vendors.

Divitel combines existing operational and network data into shared operational context across domains and teams, so that insight is available not only within Operations, but also in areas such as Customer Care.

This shared context reduces handovers, shortens decision cycles and removes unnecessary work from daily operations.

As complexity grows, this is how operators keep cost, effort and recovery times under control.

Example from practice

At a Swiss broadband operator, Divitel combined existing service and video insights with network data and made this context available to both Operations and Customer Care.

Before, Customer Care had to escalate most service-related calls to Operations due to limited technical context. With shared context available during the first interaction, many issues could be understood and handled immediately.

Operations benefited from faster root-cause analysis and shorter MTTR.

In practice, this meant less time per case, fewer people involved and lower operational cost.

What this enables at executive level

Lower and more predictable operational cost
Better control over daily workload and escalations
More effective use of existing teams and systems
Stable service quality across complex vendor landscapes

This is about running operations more deliberately, not changing everything.

Meet Divitel at MWC Barcelona

Patrick Coun and Gerton van den Beld will be in Barcelona throughout MWC.

In a short, practical discussion during the event, we can look at:

  • Where cost and effort typically build up in environments like yours
  • Which insights tend to deliver the fastest operational impact
  • What can be improved without disrupting current operations

No commitments. Just a conversation.

Plan a meeting or contact Patrick or Gerton directly.
We confirm meetings personally.