How optimal video service delivery equals happy subscribers – an academic paper

We are proud to present a comprehensive analysis of how one European Pay TV service provider achieved digital excellence in their video delivery operations, swiftly ascending to the top in a highly competitive European market. This remarkable success was marked by accomplishments such as resolving critical incidents 5 times faster, along with many more impressive results.

Academic white paper front page

Our empirical data, collected over seven years, reveals how the provider stabilized and improved its video distribution platform, resulting in a substantial decrease in incidents and a five-fold increase in the speed to resolve critical incidents. It also highlights the positive correlation between operational efficiency measures and the provider’s survey-based quality ratings, as well as the stages of improvement.

‘Results show a strong positive correlation between the productivity measures of the PayTV operator and their quality ratings.’


Download our research and gain valuable insights that operators can use to drive innovation and ensure customer satisfaction within their own Pay TV service.


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Experience Hassle-Free Video Distribution

Video distribution can be a daunting and resource-intensive task, but it’s undeniably essential. Ensuring that video platforms perform optimally with all functions operating smoothly is crucial to maintaining subscriber satisfaction. The good news is that it doesn’t have to be that way.

Divitel transforms the video distribution process into a seamless experience. We provide services to optimize video service performance, quality, operating margin, and brand value, so you can focus on what matters most.


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About us

Our team of experts specializes in managing video distribution, quality, and performance for dozens of global cable, broadcast, and IP operators, using cutting-edge automated technology and Artificial Intelligence to identify and resolve viewing problems within minutes. Our end-to-end distribution guarantees top-tier QoE, QoS, and security across all bundles and devices, freeing up operators to focus on what they do best. With our state-of-the-art data mining, automation, and intelligent processes, we can scale up and maximize investments, unlocking the full potential of TV and streaming services. This way, operators do not need to let operational stress hold them back.

We make video distribution effortless for our customers.