Unmatched Operational Excellence for Telecom Providers
Being a successful telecom provider in today’s competitive marketplace is challenging. In our almost thirty years working with telecom providers as a systems integrator, technology consultant and managed service provider, we’ve seen first-hand how even the smallest improvements in operational efficiency can lead to significant uplifts in service quality and customer satisfaction.
Common issues that telecom providers wrestle with include:
These challenges not only impact business growth but also increase operational expenses (OPEX) and have a negative effect on customer satisfaction – making it much more difficult to attract and retain customers.
The Divitel Operating Center is a collaborative managed service solution that’s tailor-made for Tier 2 and Tier 3 telecom providers. Together, we explore where improvements can be made and implement deliverable solutions to achieve operational excellence across all of a telecom provider’s service offerings. We call this approach ‘Total Quality of Service’, where we bring our many years’ experience as a systems integrator, technology consultant and managed services operator to your in-house teams in order to deliver change together.
Maintain end-to-end control
We take on your day-to-day operations, ensuring your mission-critical services run smoothly and efficiently.
Complement your operational team
We bring in our experts to reinforce your existing team, filling any gaps in knowledge or resources.
Maximize automation
Our technical expertise and systems experience means that we can automate processes – from alarms to tickets to solutions – that enhance efficiency and reduce the need for manual interventions.
Holistic data insights
We break down silos by introducing data monitoring across the whole of a CSP’s operations, providing a comprehensive view of your operations, enabling a deep understanding of what’s happening across your network.
Unburden your support team
We take the pressure off your internal support team by offering best-in-class 24/7 vendor triage and root-cause analysis, helping get to the bottom of problems quickly and efficiently.
“Divitel detects a problem and corrects it.
It’s simple really.” Read the Quickline Success Story here.
“We have partnered with Divitel to provide our customers with the most advanced platform on the market.” Read the Setar Success Story here.
“We chose Divitel for the daily management and TCO optimization of our TV platform so we can focus on other priorities.”
In a competitive market where customer satisfaction and business growth is inextricably linked to operational excellence, the Divitel Operating Center offers telecom providers a pathway to major improvements in service delivery and rapid increases in their ability to innovate. We guarantee that you can improve your operational efficiency, enhance customer loyalty and unlock new revenue opportunities.