24i’s transformation to TVaaS: Achieving 85% Operational Cost Efficiency with Divitel

Case Study

24i partnered with Divitel to transform their business model from a software vendor to a TV-as-a-Service provider. Through Divitel’s managed services, 24i successfully deployed and acquires new Communication Serv with their TV-as-a-Service platform, achieving an 85% operational cost efficiency thanks to Divitel’s Managed Service solution.

Client Context & Challenges

  • 24i needed to pivot from being a software supplier to a TV-as-a-Service provider to meet evolving market demands.
  • Lacked internal 24/7 operations capabilities required for service delivery.
  • Faced a time-sensitive market opportunity to acquire multiple Swiss operators.
  • Had to ensure seamless migration of existing customers from their previous provider.
  • Needed to maintain service quality while scaling operations rapidly.

 

Proposed Solution by Divitel 

  • Comprehensive 24/7 managed services solution including:
    • Proactive monitoring and observability.
    • Incident management and resolution.
    • Problem management and root cause analysis.
    • Complete operational support for the 24i video cloud platform.
  • Rapid (4-month) implementation timeline while transitioning live customers.
  • Seamless transition plan for existing customers.
  • Scalable operational framework to support multiple operators.

Business Impact & ROI

Direct Financial Benefits
  • Achieved 85% cost efficiency vs insourcing a full operational team.
  • Unlock direct revenue growth with client acquisition thanks to the new TV-as-a-Service business model.
Operational Improvements
  • Successfully managing platform for multiple operators simultaneously.
  • 100% SLA met for both response & resolve times.
  • No more P1 outages for over a year, allowing focus on core development; leading to a 50% increase in feature/function change requests.
  • Significant decline in number of incident tickets after startup phase to a stable level.
Strategic Value
  • Enabled successful transition to TV-as-a-Service business model.
  • Expanded addressable market through new service offering.
  • Strengthened competitive position in Swiss market
  • Enhanced value proposition with managed services capability.
  • Successfully scaled from initial deployment to supporting eight operators.

Looking Ahead

  • Continued platform growth through onboarding of additional operators.
  • Expanding TV-as-a-Service offerings to new markets.
  • Strengthening partnership to support 24i’s growth trajectory.
  • Focus on scaling operations while maintaining service quality.

We are Divitel

Divitel is a leader in actionable observability in the Telecommunications, Media, and Technology (TMT) sector. We offer a suite of managed services, consultancy, and service integration solutions in the space of video distribution and networking technology. With a strong focus on AI-driven automation and advanced analytics, Divitel empowers our telecom and technology provider clients to achieve guaranteed levels of quality of service, leading to systemic gains in operational efficiencies and user experience.

Ready to Achieve Systemic Gains in Operational Efficiency and User Experience? Connect with us today

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