Explore and visualize processes for increased transparency and faster decision making.
Identify outages fast with a 360-degree, real-time unified monitoring experience across all silos and services.
Say good bye to guess work and know what is happening at all times.
Always know what is going on
In order to monitor or measure how viewers perceive the quality of the TV/ Video service, you need to monitor your service on multiple Key performance indicators holistically and accross silos.
Each KPI fits within one of three categories, Availability, Capacity and Reliability.
The Divitel Silo Smashing Platform visualizes these KPI’s by collecting data from all the different relevant monitoring locations throughout your service – from content acquisition all the way to devices. No more silos! The objective is to ingest as much data as possible to be able to monitor service flows, for instance for playout of Live TV or Cloud PVR recordings.
Our experts correlate the data and translate it to monitoring points, graphs and alerts and create dashboards that feed different audiences (customer service, operations, business, etc) with the needed insights based on that data. That way. the platform monitors the health status of the system and alarms your technical support engineers in case of any issue or failure.
The platform is not a turn key solution, but it will be customized based on your needs and legacy.
You will have total situational awareness enabling your engineers to do a better job and in a more efficient manner.