It’s every operator’s dream: a significant increase of the NPS score with above zero scores for the last year and a half. Think about what this would mean if this was you.
You would have loyal customers. You would be reducing churn. And because your customers are happy, it suddenly becomes possible for you to offer them premium packages and increase your revenue, maybe for the first time ever.
We know from experience that there is a strong correlation between your video service performance, it’s quality and your NPS.
The impact of data on video service performance
The most important asset needed to improve your video service quality is your data. Data generated by the different technological components that make up your video service – from content acquisition all the way to client devices. This is what you need in order to know what is happening, what is causing failures and how to solve them. Data is everything.
We apply a silo smashing, analysis accelerating data strategy in all our platform modules and our customers report significant improvement in their service performance.
- 80% Faster Root Cause Analysis
- 65% Fewer Tickets
- 50% Faster Mean Time to Recover
- 40% Increase in First Time Right
You too can benefit from our data. We have translated our strategy into 3 different platform modules: