Divitel Observability

Media Operators, Lead the Change in true Operational Intelligence

In a world of complex media delivery, operators struggle with fragmented systems, limited visibility and slow incident follow-up. Divitel’s observability and automation solution is designed to give media and telecom operators complete control and predictability over their entire video chain: from encoding to set-top box. With immediate, actionable insights and smart automation that really works. Observability by Divitel helps video services measurably improve customer satisfaction and reduce operational costs within 3 months. All without replacing your existing tools.

Get in touch

What Observability does for your Organization:

50% faster incident resolution

through proactive data analysis

30% lower operating costs

through smarter use of engineers

Up to 40% fewer truck rolls

through automated diagnosis and recommendations

Higher customer satisfaction

thanks to fewer interruptions and friction

Why choose our solution:

  • Complete end-to-end visibility into your delivery chain
  • AI-assisted detection and analysis of incidents
  • Smart alarm routing and incident handling
  • Seamless integration with existing monitoring and IT Service Management systems
  • Dashboarding tailored per role: from engineers to C-level
  • Faster response and automation, less incident pressure
  • Flexible deployment: as a technology, as a service, or both

Experts, processes, and technology

Our approach is fully customizable to your organization. You decide how to deploy it: choose just our observability solution and use your own team, or let us operate as a managed service provider, fully integrated with your existing tools. Our data shows that the greatest ROI is achieved when technology, processes and experts are combined. This ensures maximum grip on your operational chain and your strategic objectives. You choose, we support, but always with measurable and proven impact.

Choose for yourself:

  • Observability only, operated by your own team.
  • Or combine Observability with Managed Service Provider (MSP) for maximum grip.

The benefits of Observability:

Data Skill

Observability transforms raw operational data directly into actionable insights for dashboards, AI and automation, thanks to a custom data layer that is fully operational from day one.

Operational insights

Observability delivers insight from a customer perspective, with contextual dashboards and smart AI assistance that provides not only technical, but also operationally relevant information and translates directly into targeted action.

Seamless integration

Our solution allows you to link the dataset to external sources, such as ESG or financial systems, for even richer insights and better decision-making. Thanks to our open API architecture, you effortlessly integrate data into your existing landscape and leverage the full value of your operational supply chain.

From reactive to proactive

Daily operational pressures and inefficiencies are reduced with an agentic NOC solution based on years of telco experience and enhanced with AI for full automation of recurring tasks.

Built on trust and control

Observability meets the highest standards for data security and quality:

  • ISO 27001-certified information security management
  • ISO 9001-certified quality management
  • Flexible deployment: on-prem, private cloud or hybrid
  • Full alignment with GDPR and your compliance needs

Contact us

Observability is modular and consists of smart layers that work together seamlessly. It starts with the Data Agents, which collect telemetry locally from your systems. The Data Aggregator cleverly and securely filters this data so that only relevant information passes through.

In the Ingest & Transform layer, the data is structured, enriched and prepared for AI applications. Everything comes together in the Data Lakehouse, where data is quickly available in hot storage, and preserved for a long time in cold tiers.

The Correlation Engine discovers connections and helps find root causes faster. Alerting is done through an efficient system, which together with MindRelay provides smart routing and automatic follow-up.

Finally, dashboards and ITSM integrations provide immediate action based on insights, fully aligned with existing processes.

All in one

Beneath our managed services lies an intelligent platform that transcends traditional observability tools. Instead of focusing on single application or server metrics, we analyze the entire operational ecosystem with specific attention to complex video, IoT and network environments. By combining real-time AI technologies with a rich, domain-specific knowledge base, we provide immediate incident decision support and performance optimization. We enrich raw data with context so that anomalies are not only detected but also explained. And that includes concrete recommendations. Unlike passive dashboards, our approach is proactive, with 24/7 monitoring and automated actions based on proven algorithms.

Divitel Observability Admin Dashboard

Proven Impact

The insights we generate from our platform output are not only valuable in practice: they are also scientifically based. In collaboration with independent researchers, we validated our approach in a study. The results speak for themselves: organizations working with our data-driven methodology realize demonstrably faster incident resolution, lower operational costs and improved service quality. By combining domain-specific AI models with contextual knowledge from across the ecosystem, we move from reactive management to predictive management.

Read the entire article here

Schedule a consultation with our experts

Whether you are starting with Observability, looking to make your operations smarter, or looking for scalable automation: Observability gives you the overview, control and speed you need. We would love to show you how Observability adds value within your environment.

Leave a message and we will contact you within 2 business days.