We were first contacted by Quickline in 2016, when they approached us for an RFP. The company needed to get their people up to speed with the operational processes of their NEW IPTV platform for a period of 18 months. They were suffering from a 3-year delay already, their selected integrations partner not being able to deliver on their promise to support them with their day to day operations (people, processes and technology).
Their new IPTV TV platform was advanced and consists of different technology components that offer viewers a very personal television experience, accessible through a wide range of devices. The platform itself, like the networks of the Quickline partners, support mixed operations: DVB-C, IPTV and OTT streaming, both with 100+ live channels and on-demand streaming. The complexity of this digital platform was incomparable to the traditional DVB technology that powered much of Quickline’s TV services before. Many different technological components within the ecosystem had to work well together in order to achieve the needed high service quality levels.
As such, Quickline was looking for a partner to monitor, co-manage and support their operations department and share knowledge about how to work with their new digital TV platform.