Continuously Improving Video Delivery for Quickline

The Challenge

We were first contacted by Quickline in 2016, when they approached us for an RFP. The company needed to get their people up to speed with the operational processes of their NEW IPTV platform for a period of 18 months. They were suffering from a 3-year delay already, their selected integrations partner not being able to deliver on their promise to support them with their day to day operations (people, processes and technology).

Their new IPTV TV platform was advanced and consists of different technology components that offer viewers a very personal television experience, accessible through a wide range of devices. The platform itself, like the networks of the Quickline partners, support mixed operations: DVB-C, IPTV and OTT streaming, both with 100+ live channels and on-demand streaming. The complexity of this digital platform was incomparable to the traditional DVB technology that powered much of Quickline’s TV services before. Many different technological components within the ecosystem had to work well together in order to achieve the needed high service quality levels.

As such, Quickline was looking for a partner to monitor, co-manage and support their operations department and share knowledge about how to work with their new digital TV platform.

Holistic, data-driven approach: The Divitel Platform

In 2019, we expanded our activities to include the management of a new UHD Android TV STB. We did this successfully by applying our unique holistic data-driven approach and the infrastructure that today we call the Divitel Quantum Platform.

Quickline allowed us access to the data generated by the different platform components within the ecosystem. This data we gather from one access point (a data lake) and from there correlate and monitor what is happening throughout the complete ecosystem. This way we managed to support Quickline when launching their Android TV STB.

We continue applying this approach in our day to day efforts to maintain service quality as high as possible.

How does it work?

The goal is to identify the causes of service failures as fast as possible so that a fix can be orchestrated. Our approach first unifies all ecosystem data so that our engineers create operational insights by correlating between variables, indicating the probable cause of service failures.  Then, we code our findings into workflows so that the system becomes increasingly intelligent over time. Lastly, these insights and automatic workflows are translated into alerts and dashboards, alarming engineers in case of any failure so they can act accordingly.

Read more about our proven approach and how it helps get a full view of the ecosystems health status, reduce mean time to detect and resolve tickets and accelerate efficiency of day to day operations.

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Benefits and Results

Since 2016, Divitel has supported Quickline’s operational management of their IPTV platform remotely from the Divitel Operations Facility in Apeldoorn. Here are the most important achievements:

About Quickline

Quickline is one of the largest cable operators in Switzerland. As a full-service provider, the company services 23 independent cable network and energy companies via its fiber-optic backbone and offers consumers TV, telephony and Internet services directly. In the Swiss entertainment and communications space, Quickline is relatively young. Founded in the 90’s, the company has managed to rapidly propel to a position in the countries’ top three TV providers and fourth largest internet and telephone service provider.