In order to meet the needs of today’s customers, SETAR set out to create a high-speed internet infrastructure, enabling next generation services with the focus on interactive TV/Video.
Here is an overview of the specific goals of this project:
1. The company was looking for a video delivery domain expert to partner with so they could remain focused on their core day-to-day commercial activities.
This partner had to be able to support with the needed transformational and operational aspects of this project (designing, building, deploying and operating).
2. SETAR wanted to be able to migrate their remaining COAX customers to Fiber whenever they wanted, at their own pace. The new interactive TV service should therefore be able to run on both infrastructures.
3. The new platform had to provide high quality and intuitive OTT experiences (e.g. Netflix), as this is the new standard for TV.
4. The old COAX TV platform was a walled garden for video, whereas the new service would have to handle full IP/OTT end-to-end. In order to ensure a high-quality delivery, SETAR needed to be able to manage and control the last mile (in-home network).
5. Temporary engineering support for their day-to-day operations would be required in order to ensure the highest possible searvice quality and provide maximum visibility on the platform’s health status.
With over twenty years of focused video delivery domain experience, Divitel became the partner SETAR was looking for, for the transformation and operation of their new IPTV/OTT platform:
Since SETAR wanted to focus on their core business, Divitel co-manages all day-to-day activities, remotely from the Divitel Operating Center in our headquarters in the Netherlands. From there, we continuously improve the quality and performance of the SETAR IPTV service, measured by important KPI’s such as Speed of Root Cause Analysis, Number of Tickets, Mean time to Recover & First time Right.
First, we ingest all available data from all possible monitoring locations throughout the service.
Then, our experts continuously correlate, interpret and translate this data into insights and then code their knowledge into workflows. This way the system becomes increasingly intelligent with each failure that we detect and solve.
The operational insights and automatic workflows are then translated into alerts and dashboards which monitor the health status of the system, alarming engineers in case of any failure.
Our engineers are continuously building operational insights in order to continuously improve the efficiency of operations. We co-manage the new platform together with SETAR engineers and make everything ready for them to eventually operate by themselves.
The reason that SETAR decided to co-manage with Divitel is that in comparison to traditional management methods, our approach shows proven positive impact. We manage different platforms for TV operators all around the world and our approach there generates the following improvements in comparison to traditional approaches:
Faster Root Cause Analysis
Fewer Tickets
Faster Mean Time To Recover
Increase in First Time Right
Carbon reduction
As the leader in Technology, Media, and Telecommunications on Aruba, SETAR continuously brings the newest technologies and innovative products, services, and apps to the Aruban community. The TV operator offers advanced mobile, Cable TV, high-speed Internet services, and fixed telephony for residential and business customers. The company ensures that residents and visitors of Aruba have access to the highest Internet speeds on their fixed and mobile networks on the island. Constant innovation in the technology of telecommunications is their mission for the further development of the company and the island.