Root Cause Analysis Acceleration

Reduce event noise and shorten your Mean Time to Investigate & Mean Time to Recover by letting us manage your incidents.

Up to 35% margin increase through super fast and accurate root cause analysis of failures

The Divitel Find Service Package goes one step beyond monitoring:

1. After we smash the silos (Divitel See Service Package), we are able to deal with incidents ourselves. When a high priority incident is reported, our engineers go to work. They apply video delivery knowledge to detect the root cause of the failure.
2. We then track down the exact technology component that is causing problems and have the data to prove it so you can reduce noise when communicating with the corresponding technology vendor.
3. All through an architecture, tool combination and processes to which we apply our video delivery knowledge and experience to create insights. The architecture is custom made to fit your current legacy and needs.

Don’t take our word for it. Experience it for yourself through a Proof of Value

How does it work? It’s a three-step process:

• First, we define a use case together.
• Then, we analyze key data sources and build analytic models.
• Thirdly, we explore results and come to recommendations and next steps

While we do this, we will be keeping in mind any legacy that you are currently using so that you can maximize that ROI.

And all of this within 6 to 12 weeks (depending on your use case).

Separately, we can also help you get started with the execution of said recommendations and next steps. For example, we could take over operations (temporarily) or train your engineers and help you get things started or any other operational support that you may need.