The Divitel Service Automation Platform provides a complete end-to-end view of the performance and status of your video delivery ecosystem 24/7, 365 days a year.
An end-to-end view of video service performance
Powerful impact
When managing the day-to-day video delivery operations for our customers, we have been generating real, measurable impact:
- 59% decrease in the number of tickets
- 5 x faster solving of critical incidents
- 216% more changes
For many operators this is game changing, representing a quantum leap forwards in their operational efficiency , digital transformation and innovation power.
Download our academic white paper for more amazing results.
Our intense data mining optimizes your offering
Most video service providers are sitting on a goldmine of data, but they lack the time and resources to benefit from it. Our team of data analysts work with the most advanced machine learning and artificial intelligence software to analyze structured and unstructured data to fix problems and optimize wins. Our data analysis makes operators more agile and responsive to their customers’ needs.
How we do it?
1.
We utilize the raw data generated by your video platform so we can analyze the interoperability between technology components and evaluate end-to-end performance.
2.
Our suite of predictive maintenance tools, intelligent dashboards and workflows provides real-time actionable insights
3.
Combining this with our in-house expertise, we prioritize the most urgent tickets and often identify issues and fix them before they impact the end user.
Customer examples
Market recognized and award winning
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