‘The need to improve the quality of service, and to control and optimise the cost of TV operations, can lead many actors to externalise all or part of their technology and innovation activities. Such decisions can result in important economies of scale.’
To meet ever-changing customer needs, maintain a high quality of service, differentiate themselves from the growing competition, and limit the level of costs, pay TV operators are increasingly being forced to make strategic operational choices.
Dataxis surveyed a panel of media industry executives during Q1 2022 diving into all the challenges faced by TV service providers in their daily operations, to understand which elements of their activity are most valuable when it comes to safeguarding quality of service and maintaining customer satisfaction at the highest possible levels.
Which challenges create the most pressure for operators?
How can evolving technologies ease the pressure on TV operators by reducing costs, accelerating problem solving and boosting operations?
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