Today, many video and TV providers rely on customer service and social media channels to hear from consumers where the biggest quality problems are. In many cases, the customer service helpdesk goes through a script that ends with unnecessary service engineer roll-outs or hardware replacements.
This way of working needs to change, as it not only generates terribly high costs, but also has a negative impact on brand reputation, customer satisfaction and churn.
This new white paper features our bionic approach to this challenge. Where engineers’ continuous improvement efforts are supported by a combination of proven processes, state of the art technology and automation. Transforming maintenance and management into a maximum efficiency, low-cost endeavor.
Download it now and find out how this approach helps to:
- Reduce churn and increase subscriber satisfaction.
- Improve operational margin and reduce costs.
- Manage daily video distribution operations without having to invest in additional resources.
- Make the most of existing legacy technology.
Download the 2021 white paper after submitting the form below, and read all about our disruptive yet successful bionic approach to video distribution.