Strategy & Consulting

for telecom providers, video service providers, and broadcasters

Clarity before action

Telecom, video and broadcast ecosystems are becoming more complex every year. Customer expectations rise, technologies evolve quickly, and resources are often stretched. Every decision, whether strategic, operational or technical, has a direct impact on performance and business outcomes.

Our Strategy & Consulting services help you bring clarity to this complexity. We provide the insights, frameworks and guidance you need to make confident choices and prepare your organisation for the future.

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We understand your reality

Many organisations in this industry face recurring obstacles:

  • Growing volumes of service-related support issues
  • Multiple vendors with unclear accountability
  • Legacy systems running alongside new technology
  • Limited in-house resources for strategic planning
  • No clear data strategy to prepare for AI-driven operations

We know these pressures because we support telecom providers, video service providers and broadcasters facing them every day.

What we deliver

Independent guidance to define the right architecture and choices. Our consulting services include:

  • Strategy & solution design: Business cases, TCO/ROI insights, and system architecture
  • Requirements engineering: Define what the solution must deliver today and tomorrow
  • RFP support end-to-end: Prepare, evaluate, compare, shortlist, proof of concept
  • Audit & benchmarking: Assess quality and performance to build a solid foundation for operations
  • Project and program management: Hands-on governance and stakeholder coordination that ensures projects progress without delays or unnecessary risk.

How we work

Our approach is structured yet flexible, always adapted to your situation:

1. Assess

Start with our TV Navigator to review the current environment and goals

2. Define

Translate challenges into technical and business requirements

3. Design

Create an architecture that is feasible, scalable and fit for purpose

4. Lead

Support RFP processes

Coordinate stakeholders

Provide project governance

5. Enable

Ensure the roadmap can be executed, and is ready for integration and go live

This way, strategies are not only defined but also ready for execution.

Why work with us

Independent. We are vendor-agnostic and not tied to specific technologies.

Experienced. With more than 25 years in the industry, we have supported telecom providers, video platforms and broadcasters worldwide with strategy, audits and RFPs.

Part of a continuum. Strategy & Consulting defines the path forward, System Integration makes it work in practice, and Operational Efficiency ensures it runs smoothly over time. This integrated approach means you can rely on us from the very first strategy discussion to ongoing operations and optimisation.

The Impact: From advice to results

When strategies are executed — by your team, with Divitel, or together with other partners — you can achieve:

  • Faster service launches: Avoid delays by coordinating vendors and closing gaps early.
  • Clearer decisions: Requirements, evaluation and proof-of-concept make vendor and architecture choices fact-based and future-proof.
  • Simplified complexity: End-to-end architectural clarity ensures interoperability across ecosystems and reduces long-term risk.
  • Stronger foundation for operations: Audits and benchmarking prepare the platform for stable performance and readiness for innovation.

Proof in practice: real-world projects

Successful projects with proven results

We have supported operators worldwide with consulting projects that delivered measurable outcomes. Explore some of our projects below:

 

 

We carried out an independent audit of Mauritius Telecom’s video platform. By benchmarking quality and analysing performance across the entire delivery chain, we identified strengths and concrete areas for improvement. The results gave Mauritius Telecom a clear basis for future investment and optimisation decisions.

Read how we did it

 

We guided VOO through a complete RFP process for its video services. From defining requirements to evaluating potential vendors, we ensured an objective and structured selection process. This gave VOO a solution that not only met technical and commercial goals but also provided a strong fit for long-term growth.

Read how we did it

 

We supported PŸUR during the RFP for its new TV platform and helped shape the target solution with detailed testing and low-level design. After vendor selection, we guided the launch process to ensure a smooth rollout. The result was a highly stable service that significantly increased customer satisfaction, with NPS improving by more than 30 points.

Read how we did it

Let’s discuss how Strategy & Consulting can support your organisation.

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FAQ

  • How is Divitel different from large consultancy firms?

    Many large firms focus on research and broad strategic advice, often staying at a theoretical level. Others specialise in generic IT services and outsourcing. Divitel is different. We work only in telecom, video and broadcast, combining strategy with deep technical expertise. Our advice is independent, practical and ready to be applied. We can also connect strategy directly to execution through System Integration and Operations.

  • Why should we invest in consulting if we already have technical teams?

    Internal teams are often focused on day-to-day operations. Our consulting brings an external, vendor-independent view, ensuring decisions are fact-based, future-proof and not limited by existing constraints. We help you translate operational challenges into strategic choices that reduce risk and create long-term business value.

  • What risks do you help us avoid?

    Many operators face vendor lock-in, overspending on the wrong technology and integration failures that delay launches. Our independent consulting reduces these risks by guiding RFPs, validating quality through audits and designing architectures that support both current needs and future innovation.