Service Quality Support

Take the stress out TV platform and network operations with Divitel’s advanced and highly efficient, day-to-day QoS support.
Together with our operator customers, our people help optimise end-to-end technical performance across all tech components and devices, ensuring the highest standards of QoE, QoS and Security on a daily basis.

Our impact on QoE


Like we have done for many brands all over the world, we are ready to collaborate, offering insights and executional support to improve QoE and QoS of any tv platform or network on a daily basis. Here is our impact as meassured by our main reference case:

  • Subscriber growth +450 %
  • NPS – from -20 to +21
  • Customer lifetime +19 months

How do we do it?

We help fix problems in minutes that traditionally would take days to manually sort through and resolve

Less stress. More value

Let Divitel help you with your platform or network’s technical performance, so you can focus on other activities.

Our clients find that we help them:



Reduce overheads

As we help speed up time to market for new launches, shorten the time and resources needed to fix issues and cut calls to customer service, ticket numbers and truck rolls, you will quickly see a return on your Divitel investment, putting an end to run away operational overheads.

Power innovation

With our help and support, our customers  can concentrate on doing what they do best, innovating to produce and procure great content and services that are more attractive than that of their competitors.

Get their service to sell itself

Every subscriber wants what they paid for, excellent quality and performance. By elevating QoS and QoE subscribers will so all the selling as they make recommendations to others.

How do we help?

The best vendors

Divitel is technology agnostic. We work with our customers’ in-house legacy systems and with all the technology vendors on the market to integrate updates and automate processes.


Beyond monitoring

Our predictive maintenance, intelligent dashboards and workflows enable engineers to prioritize urgent tickets and identify and solve issues before end users are affected.


Intense data mining

Video and internet service providers are sitting on a goldmine of data but lack time and resources to benefit. Our actionable insights make them agile and responsive to their subscribers’ needs.


Customer examples


Quickline logo rond

“Divitel detects a problem and corrects it.
It’s simple really.”

Quickline Success Story


Setar logo rond

“We have partnered with Divitel to provide our customers with the most advanced platform on the market.”

Setar Success Story


TKS logo rond

“We chose Divitel for the daily management and TCO optimization of our TV platform so we can focus on other priorities.”

Why us?

By selecting Divitel, Pay TV and internet operators can be confident that they have a dependable partner committed to helping them deliver an outstanding viewing experience for their customers, while also supporting their business goals.



Drawing on 25+ years of experience in the industry, Divitel’s team of experts offers in-depth knowledge and understanding of quality of service, ensuring a seamless experience for subscribers.

Customized, independent approach

We offer tailor-made, vendor-agnostic strategies, selecting the best technologies and practices for specific needs and requirements.

Commitment to success

Our focus on customer satisfaction helps achieve business goals, driving growth and profitability in our customers’ competitive market.

doc round

The Divitel Command and Control Center


Want to talk to us?

Leave a message and we’ll contact you within 24 hours

Tuan Huynh
Chief Innovation Officer
Send an email