Maintenance Support

Take the stress out TV platform operations with Divitel’s advanced and highly efficient assistance and support services.
We optimise TV platform performance and power end-to-end distribution across all bundles and devices, ensuring the highest standards of QoE, QoS and Security.

We help fix problems in minutes that can take in-house engineers
days to manually sort through and resolve

Under less stress. More value

Let Divitel help you with your daily video distribution, so you can focus on what matters most, providing great content and services.

Our clients find that we help them:

Reduce overheads

As we help speed up time to market for new launches, shorten the time and resources needed to fix issues and cut calls to customer service, ticket numbers and truck rolls, you will quickly see a return on your Divitel investment, putting an end to run away operational overheads.

Power innovation

With our help and support, you can concentrate on doing what you do best, innovating to produce and procure great content and services that are more attractive than that of your competitors.

Get their service to sell itself

Once your service is outstanding and your content has been finely tuned and highly targeted, your customers will sell your service for you. They will be attracted by your new offerings and recommend you to others.

How do we help?

The best vendors

Divitel is technology agnostic. We work with our customers’ in-house legacy systems and with all the technology vendors on the market to integrate updates and automate processes.


Beyond monitoring

Our predictive maintenance, intelligent dashboards and workflows enable engineers to prioritize urgent tickets and identify and solve issues before end users are affected.


Intense data mining

Video service providers and operators are sitting on a goldmine of data but lack time and resources to benefit. Our insights make them agile and responsive to their subscribers’ needs.


Customer examples


Quickline logo rond

“Divitel detects a problem and corrects it.
It’s simple really.”

Quickline Success Story


Setar logo rond

“We have partnered with Divitel to provide our customers with the most advanced platform on the market.”

Setar Success Story


TKS logo rond

“We chose Divitel for the daily management and TCO optimization of our TV platform so we can focus on other priorities.”

Why us?

By selecting Divitel, Pay TV operators can be confident that they have a dependable partner committed to helping them deliver an outstanding viewing experience for their customers, while also supporting their business goals.



Drawing on 25+ years of experience in the industry, Divitel’s team of experts offers in-depth knowledge and understanding of the video delivery process, ensuring a seamless experience for your subscribers.

Customized approach

We offer tailor-made, vendor-agnostic strategies, selecting the best technologies and practices for your specific needs and requirements.

Commitment to success

Our focus on customer satisfaction will help you achieve your business goals, driving growth and profitability in the competitive Pay TV market.


Want to talk to us?

Leave a message and we’ll contact you within 24 hours

Tuan Huynh
Chief Innovation Officer
Send an email