At this year’s Cable Congress (6-7 March 2018 | Dublin), find out why your customers churn and gain actionable, personalized recommendations to improve retention. Secure one of 6 closed-door sessions, 2 of which are already booked, by clicking here – or send us an email at firstname.lastname@example.org and we’ll get back to you within 24 hours.
During your complimentary Cable Congress workshop, this is what you’ll get:
Unbiased insights into your customer base
What have we learned about your customers, looking in from the outside? We’ll share independent, unbiased insights in your customer base, gathered through polling (where possible), public reviews, consumer organizations and more. Jointly, we’ll turn this into a series of assumptions on the reasons consumers leave your service.
Independent review of your competitive landscape
What have we learned about your competitors? How does your positioning in the market versus these competitors influence the stickiness of your service? How do you stack up when it comes to feature/function? Pricing? Perceived quality? We’ll share insights into your competition as gathered by our analysts.
Personalized actions to address churn head-on
Which of our practices and industry learnings best fit your specific business? How can you execute on these recommendations to decrease churn and increase customer satisfaction? Here we’ll use the same industry know-how we’ve employed to realize double-digit NPS increases for customers to hand you personalized, actionable recommendations on combating churn. Jointly, we’ll make a shortlist of executable recommendations that will have a measurable impact on your business.
The Value for You
At the end of the workshop, you’ll be empowered through:
Takeaways are based on extensive research into the industry, our own experience with operators across the globe and a copious amount of desk-research on your specific market, combined with your input and cooperation during the workshop. The thoroughness of this research is greatly increased if our consultants have some lead-up time, so we suggest booking your workshop as soon as possible.