At this years IBC, find out how Divitel’s Operational Intelligence Platform (OIP) can introduce operational efficiencies and increase customer satisfaction. Together with Ambrite, we’ll be hosting 7 AI-powered Operational Intelligence Platform workshops, in which we will discuss how our OIP can change consumer video services and how you can use it to improve your video operations Book your personalized, closed-door IBC OIP workshop by clicking the button below or send an email to firstname.lastname@example.org – We’ll get back to you within 24 hours.
Divitel’s Operational Intelligence Platform for Video and TV is an operational intelligence solution that enables video and TV businesses to make faster, smarter decisions. Through unsupervised learning, supervised learning, data mining and other AI techniques and technologies, OIP will bridge incumbent reporting, analytics and monitoring solutions with operational processes to improve Quality of Service (QoS), Quality of Experience (QoS) and – as a result – increase customer satisfaction, as well as reduce churn.
During the IBC workshop, we’ll be presenting a live demo of the OIP solution using a UHD AndroidTV App to detect QoE degradations in an operational environment. By simulating a network or application issue on a customer’s device, we show the working of OIP using several tools:
Collects and enriches data from siloed sources in one highly agile environment, where it can be accessed, configured and reconfigured as needed.
A living, breathing backbone which contains every single bit and byte of data related to your video operations. This big data repository captures terabytes of data from connected sources which is shown in a dynamic, continuously evolving Knowledge Graph.
Several AI tools will empower operations with real-time anomaly and error detection in all subsystems up to the individual household, before a customer reports an issue.
Introduces root-cause determination and resolution prediction, as well as predictive insights, by running advanced analytics on high-dimensional data.
Customer Care Dashboard
First level support will be empowered to quickly, consistently and effectively resolve customer care issues through an AI-powered root-cause and resolution dashboard. This dashboard will recognize and interpret free text using Natural Language Processing (NLP), presenting customer care reps with a comprehensive and simple resolution which indicates the most likely root cause.
Interested in learning how OIP can improve the economics of your TV or video business today?
Book your IBC OIP workshop now. Seats are limited and are assigned on a first-come, first-serve basis. Fill out the form below or send an email to email@example.com. We look forward to seeing you in Amsterdam from September 14th to September 18th.
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